[Resolved] OneAssist Consumer Solutions — Not giving proper reply when i call to service center | |||||
I have purchased insurance for my mobile on 06-august-2016 to my mobile costs 12000 and unfortunately it was damaged on 26-april-2017 so i raised a claim request after high pressure the mobile was picked up on 14-may-2017 but still they are saying the item not received to oneassist, but when i tried to track with ecom express it was delivered successfully on 18-may-2017. They took all my details when i was applying for insurance but every time when i call them they are saying your details are not updated wih us. Still they are postponing my claim request so please helm me to get my product back... In one assist my login id: ramki. [protected]@gmail.com Name: rama krishna cettymalla Relationship no : 1185359 Contact no: [protected] Address: 2/82, bandlaguda jagir, near grampanchayat office, gandipet mandal, hyderabad Was this information helpful? | |||||
Jul 20, 2017 Complaint marked as Resolved OneAssist Consumer Solutions customer support has been notified about the posted complaint. Verified Support May 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ramakrishna, Greetings from OneAssist..! We regret for the inconvenience caused to you. We would require the courier details from you so that we can check from our end and get back to you with a resolution. Looking forward to your reply. Regards Deepali Team OneAssist Verified Support May 22, 2017 OneAssist Consumer Solutions Customer Care's response Dear Ramakrishna, Greetings from OneAssist..! As per the telephonic conversation with our team, you have sent us the courier details and we have forwarded the same to our internal team for further investigation. We appreciate your patience in the interim. Regards Deepali Team OneAssist May 24, 2017 Updated by Ramki7303 The courier company has been delivered the phone to oneassist chenai center on 17th may 2017, but still you people are not able to update the status in oneassist.  May 24, 2017 Updated by Ramki7303 The AWB No is:[protected] | |||||
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