[Resolved]  OneAssist Consumer Solutions — Smart EMI request - Refundation of 1299

Address:

North Goa, Goa, 403001

Complaint against HDFC credit card on one assist plan charges
On 15/04/2017 I got a call from HDFC saying to activate SmartEMI on my credit card. I flatly refused for the same. Later on 21/ 4/2017 I get a message from HDFC saying 1299 has been deducted in return for SmartEMI request. I verified the same with HDFC bank. I was informed One Assist is the guilty party. I complained against one assist regarding the same. They acknowledged their mistake and informed me that I will get a call back form them in next 48 working hours. I get a call back on 29/04/2017 and I was informed that I will be getting refund of rupees 400/-. Rest of the money will not be refunded since I had activated the services when I was filling the form online. Funny thing is my form was filled by a HDFC employee and he told me no additional charges will be getting cut. I told him I want my full refund and he still insisted on me to take this 400/- rupees. His was very rude in him demeanor and even said hdfc cant do anything regarding the same. His name was Abdul Kadir. I called HDFC bank again and informed them of the same. Their reply was that I will get callback from One Assist. This is total fraudulent tie up between one assist and HDFC. Totally unacceptable for a company with such a big NAME and STATURE.
I have raised complaint in customer care about one assist charges without my permission and my knowledge. So refund amount RS.1299 to my account. I will not be needing this services.
COMPLIANT NO:[protected].

Name - Umesh Pednekar
Mobile - [protected]
Email - [protected]@gmail.com