[Resolved]  Rediff Shopping / Swipe Monster Tablet 9 — Wrong product being delivered

Address:

Mumbai City, Maharashtra

Dear Sir/Madam,
I had ordered a Swipe Monster Tablet 9" through rediff.com on 21st February, 2013 and my order number is 7801238. Rediff had agreed to deliver the product in 7 working days. Since it was not arrived in time I had sent a mail to rediff.com. They had then informed me that because of some problem at the Vendor's end (i.e. Swipe Telecom), they are not able to deliver the product. Then I had called up Swipe Customer Care and they had informed me that the product is out of stock and is expected by 8th February, 2013. When I had discussed with my frieneds about this matter, they had cautioned me that rediff.com does a lot of cheating work. When I googled, I found that there are over 1200 cases registered against rediff.com. They send some crap to the customer in a parcel which looks like the product from outside. But when you open the packet, you fill find that it is some junk. And if you complain them, they will take the stand that they have delivered the product.
Yesterday I had called up Citibank (the credit card which I had used for the online purchase of the tablet) and informed them about the matter and informed them that I want the money back. They had informed me that they had already made the payment to the vendor (i.e. rediff.com). They then informed me that there is a provision for raising a dispute for which I have to convert the EMI option to non-EMI which I did. The had asked me to contact them on 8th March to register the dispute.
Today morning I have got a mail from rediff.com that they had dispatched my product via blue dart (AWB # [protected]). Promptly I had called up Swipe Customer Care and spoke to Mr. Sumeet and found that the product is still out of stock. Hence I am sure that they had dispatched some crap to me as they had done with other customers. I am not going to receive the parcel as I am sure it is not the product I had ordered. Hence I request you to kindly help me to get my money back.

Please refer the following links for the complaints against rediff.shopping

http://www.grahakseva.com/complaints/140637/fraud-by-rediff-shoping-delivered-completely-different-and-low-cost-product
http://www.grahakseva.com/topic/rediff-shopping
http://www.grahakseva.com/complaints/138426/rediff-shopping-no-refund-nor-the-material
http://www.grahakseva.com/complaints/136808/rediff-online-shopping-cheater

Expecting your urgent action in the above matter.

Thanking you

Yours truly,
George Paramban,
# 215, Midas, Sahar Plaza,
Andheri Kurla Road, Andheri East
Mumbai 400059, India
Cell # [protected]