Onsitego — AC installation

You wrote on 26 Apr 2022 12:49PM

Dear Kunal,

My name is Niranjan Thakkar and I have also passed out from St.Xavier's College Kolkata and in that sense we are from the same college . Recently I had a very bad experience with your company as I met with one of your staff members in our society Lotus Panache Noida . His name is Yesvir Onkar Singh (m). no is [protected] and he requested me for AC installation . I agreed since I have seen TV Ads in the IPL also .
I agreed to pay Installation charges and Gas refill if required and agreed to pay Rs.3148/- for the same . Next day Engineer came and his name is Santosh (m) no [protected] checked and told me that the copper coil is to be changed and I have to pay Rs.7000/- extra for the same . I also relied on his word and paid Rs.10000/- to your company and told him to give my old copper coil back .. He agreed and took back my copper coil but in spite of several requests after 10 days he returned a copper coil which was not mine as I have signed on copper coil for authenticity and it is only a part of copper coil .Now both BDM and santosh is not picking my call and myservice request was not answered till now .
I feel I have been cheated by a reputable company like yours and I do not have any other option other than to complain to consumer court and to highlight the issue on twitter also ..
If you can help in this matter it will be a great help .Thanks in advance .

This mail has been sent to your CEO Mr. Kunal Mahipal for early resolution .

Thanks
Niranjan Thakkar
[protected]