Onsitego Complaints & Reviews

I purchased Iphone 15 Pro on 16 December 2023 as per suggestion I purchased Iprotect insurance plan from OnsiteGo worth 21, 900. At the time of purchase they mentioned Whole Unit Damage is covered and Can get upto 2 units replaced in 2 years. On 1st March 2024 after I met with accident, my Iphone 15 Pro got crushed under a vehicle. I reached onsitego and they said I never purchased any plan, after submitting the bills, they said they had...

When I bought an Iphone for my daughter from Bajaj electronics, the store guy persuaded me to purchase a 2 year warranty, assuring that damages are covered 100%. Unfortunately, the phone slipped from her hand and fell under the bus while coming from college and got totally damaged. When we submitted the phone to Onsitego, after keeping the phone with them for 2 weeks, they say that the front camera is missing hence they are rejecting the...

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with...

Its purely fool the people with extended warranty. One site go Cancelled my extended warranty automatically and said to me our system show your policy is cancelled without any reason. My warranty is expiry is 05-nov-2023 and one site go cancelled my policy 05-nov-2022 automatically without any informed me. Fraud company....

Onsitego - Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance....

Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance....

You should be ashamed of yourself as you make fool of people. From last 10 days I am getting this message. Engineer not picking phone. My washing machine parts are with you. I will be escalating this.

Sr no[protected]

Hi JOGINDER KUMAR Arora,
Onsitego engineer, Mohammed Sajid has been assigned for your LG WM Top-Load. He will visit you on September 15, 2023 10AM - 2PM.
To track the service...

I have taken a extended warranty for my haier AC from Onsite go. The unit was purchased from Kohinoor Andheri west. Onsite Go mechanic came and did servicing for the first time.

When I faced the issue again, onsite go technician came and taken the cooling coil from my indoor unit stating that this part needs to be replaced. Now inspite of giving them the model number, they refused to change, stating the reason that they need...

Contact Email Thread Entry to Ref#[protected]
Team Onsitego and Croma

I have Purchased LG Smart TV from Croma with warranty service provided by Onsitego. i bought TV from Croma Stores Mumbai.

I have bought extended warranty for tenure 18th November to 18 Nov 2023

for last couple of months my Smart TV is mostly with Onsitego service workshop, the service provided by them is so poor quality...

I bought phone from croma, I Bought extended warranty with onsitego, after few month I gave my phone to onsitego to repair they said we cannot repair because there is water logging inside which is false, because I never touch my phone with wet hand never put it on water, onsitego is fraud company my 1750/-iney wasted....

Due to some problem in my air condition, I went to get a new AC in Croma, then the sales person diverted me and said that you take the onesidego service which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service.

its...

Due to some problem in my Air Conidiation, I went to get a new one in Croma, then the sales person diverted me and said that you take the one side which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service....

I have a Dell G7 laptop which was purchased on 11th July 2020. The purchase had a 1-year of Dell warranty and in addition to it, I bought a 2-year extended warranty of Rs-9800.10/- from Onsitego. I started facing issues in November 2021 which I have been facing since then. I've complained about 3-4 times in less than 5 months. Still, the problem continues and I am exhausted from complaining about the same issues repeatedly. The main purpose...

My Leonova laptap in in warranty, and had given twice for rectifying the problem. First time for slow working, They checked and told me that window need to be updated, took Rs700/- for the same, but problem didn't resoved, returned laptop without rectification after 10 days duration. They don't have competent in resolving any issue and ubnecessarily penalised me for rs.700/-.
Second time, I realised that some keys were not working...

They don't provide warranty, they provide repair service upto max price of your appliances.

For example:
product price is 500

1st repair - This is absolutely hidden to the customer. Suppose a part change costed 300 rs. They will deduct 300 from 500, remaining 200 is your eligibility for next repair

2nd repair, Max they can fix is remaining 200. If your repair cost is more than 200, then...

A forced client of your extended warranty for my Samsung semi automatic machine. The Samsung dealer and your partner, Vijay Sales, New Delhi 110024 sold me an extended warranty for Samsung semi automatic machine for 2 years under the tag line that the warranty is owned by Samsung India. Onsitego service team has been giving me nightmares along with Samsung India. No one takes responsibility of the extended warranty. I have to face threat...

The warranty service seems scam.
My experience and complaint below
Onsite service team reported that AC had gas leak. Gas team came next day and apparently did the fix and filled gas. This was paid and 90 day warranty was promised.
Gas leaked again a month after. This time again, fix was done and gas refilled.
Now the gas has leaked again, just slightly more than 90 days after the first visit, and I am being...

Technician is not responding a call and without consent of owner the complaint has been closed...

Dear Team

Please Note that I'm using your service agt. SR No.[protected] april your engg. diagnosed my a/c and told me only gas problema and your coil is in very good condition and the next day your engg. again come and fill gas in our a/c after 10 day colling problem i ' m again complete your CS via call and next day agin your engg. coming and diagnosed my a/c and told a/c good working now gew day ago i m facing same...

ONSITEGO IS A TOTAL FRAUD COMPANY WITH NO REGARD FOR THEIR CUSTOMERS.

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.br...

You wrote on 26 Apr 2022 12:49PM

Dear Kunal,

My name is Niranjan Thakkar and I have also passed out from St.Xavier's College Kolkata and in that sense we are from the same college . Recently I had a very bad experience with your company as I met with one of your staff members in our society Lotus Panache Noida . His name is Yesvir Onkar Singh (m). no is [protected] and he requested me for AC installation . I...

I purchased 2 year extended warranty for my Dell Laptop purchased at Croma tambaram.

However when i purchased it was told if there is any issue with laptop and not caused by physical damage it can be replaced or serviced for free.

But when the service person saw some crack near the laptop USB port and mentioned they wont take it because of physical damage and want to pay if it needs to be fixed.

When...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.

The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I have given multiple complaints in the past...

Sr. No.:[protected]
YOUR TEAM HAS CLOSED THE SERVICE REQUEST WITHOUT EVEN VISITING OR RESOLVING THE PROBLEM. THIS IS ABSOLUTE FRAUD.
Service complaint number for[protected]
Attached is the Service report of your Engineer stating that the 'Gas Pressure of both the Hitachi ACs is OK'.
Also mentioned in report '2 AC Now is Working Good' which shows there was no problem in AC.
He has left the valve open...

Service ID[protected]
I purchased a device I-Phone 13 Mini and took screen protection from Onsite Go on the 2nd of Nov, 2021.During the purchase it was assured by their representative that hassle free services will be provided from a nearby authorised service center which is located at Udaipur.
On dated 07th Feb, 2022 my I-Phone met with accident and screen was broken i requested on their dealer they registered my complaint...

I recieved my phone 3 days ago and they had removed the tempered glass from phone and they had damaged my phone while giving back...

The absolute horrible service I have received from Onsite Go is quite commendable. I never knew that I was looking at my phone for the last time when I gave it away for service. They never informed me about what went wrong with the device. Even after repeatedly requesting the replacement team to get back to me, they never call you. When I finally got a device(was literally forced as they did not have any other option), I was forced to take...

I had raised a request for repair of my kent some 14 days prior. As I am a working professional, I had given some date on Sunday for repair. The technician did not turn up. Next day I had boarded the flight. I was not in town. Today as I m back, I want the repair to be done today as there is no drinking water in the house.

Kindly consider...