Onsitego Complaints & Reviews

I have given my phone to repair via company pickup on 17th august, it is also an expensive phone, i have given it on 17th august 2025, 10 days later, i get a call saying my phone was serviced but didnt pass quality assurance check, so it will go back to repair, i said ok, and later i get a call saying to please dismiss the previous call about phone not having passed the quality check and that it did infact passed the quality check, and my...

I have taken a Total care insurance for my mobile with ONSITEGO when i buy this from chennai mobiles in PORUR. I had a charging issue in my mobile in which the charging through PIN was not working but wireless charging was working. My sub display is working fine but soon my main display didnt come up.

First reached authorized service center, JP communications in PORUR, and after quick check they told me its display issue and...

This is in regards to complaint no[protected],[protected]. I had a vaccum cleaner which was covered under extended warranty program provided by onsitego. Firstly when I called they said that service cannot be provided as your device's warranty is cancelled and then after repeated discussions they opened the service request as I showed them all the bills and warranty certificates. Then they created a service request and since then it's...

It is deeply regretted that service request no[protected] with onsite go in connection with my v guard geyser 15 ltr (sr.no [protected]) has been rejected on account of parts damage due to leakage of water .I will like to draw yotheir attention that water leakage is due to poor workmanship & /or defective tank or heating element. So the rejection of claim is totally unacceptable & unwarranted. This speaks poorly on their part & proves...

SR #[protected]

Issue was diagnosed on 5th August and there has been no communication after that. On checking the status, they are saying that the spare parts have been ordered. I fail to understand which parts are needed tor a gas recharge apart from gas. If they had to order gas, I think they should shut their offices

Pathetic service, delayed turn around time and they always try to provide temporary...

I bought a Split AC of LG from Great Eastern Retail Pvt. Ltd Kolkata Behala region. They insisted me for extended warranty from Onsitego. I bought one 4 years extended warranty from Onsitego by paying INR 8378. While buying the extended warranty they told all the things will be taken care of. But when they came for servicing they told the AC is very dirty so they have to to chemical wash and charged Rs. 1300/- which is cheaper in other providers. When I asked them to do it free of cost they told that Chemical wash is not included in my warranty. But surprisingly, neither Great Easter Retail nor Onsitego provided any booklet on the expected coverage while purchasing it. In the next servicing also their Engineer came, checked the AC and told that it has to be cleaned thoroughly by taking is down and also they will fill Gas. this time they charged Rs. 885/- for Jet spray, which is around 500 to 600 outside. So their service engineer and main office don't have any communication, very surprising. We have to be very careful from these kind of Store and Service providers.

I purchased Iphone 15 Pro on 16 December 2023 as per suggestion I purchased Iprotect insurance plan from OnsiteGo worth 21, 900. At the time of purchase they mentioned Whole Unit Damage is covered and Can get upto 2 units replaced in 2 years. On 1st March 2024 after I met with accident, my Iphone 15 Pro got crushed under a vehicle. I reached onsitego and they said I never purchased any plan, after submitting the bills, they said they had...

When I bought an Iphone for my daughter from Bajaj electronics, the store guy persuaded me to purchase a 2 year warranty, assuring that damages are covered 100%. Unfortunately, the phone slipped from her hand and fell under the bus while coming from college and got totally damaged. When we submitted the phone to Onsitego, after keeping the phone with them for 2 weeks, they say that the front camera is missing hence they are rejecting the...

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with...

Its purely fool the people with extended warranty. One site go Cancelled my extended warranty automatically and said to me our system show your policy is cancelled without any reason. My warranty is expiry is 05-nov-2023 and one site go cancelled my policy 05-nov-2022 automatically without any informed me. Fraud company.

Onsitego - Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance.

Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance.

You should be ashamed of yourself as you make fool of people. From last 10 days I am getting this message. Engineer not picking phone. My washing machine parts are with you. I will be escalating this.

Sr no[protected]

Hi JOGINDER KUMAR Arora,
Onsitego engineer, Mohammed Sajid has been assigned for your LG WM Top-Load. He will visit you on September 15, 2023 10AM - 2PM.
To track the service request, click https://onst.in/ebcvxh -Onsitego

I have taken a extended warranty for my haier AC from Onsite go. The unit was purchased from Kohinoor Andheri west. Onsite Go mechanic came and did servicing for the first time.

When I faced the issue again, onsite go technician came and taken the cooling coil from my indoor unit stating that this part needs to be replaced. Now inspite of giving them the model number, they refused to change, stating the reason that they need...

Contact Email Thread Entry to Ref#[protected]
Team Onsitego and Croma

I have Purchased LG Smart TV from Croma with warranty service provided by Onsitego. i bought TV from Croma Stores Mumbai.

I have bought extended warranty for tenure 18th November to 18 Nov 2023

for last couple of months my Smart TV is mostly with Onsitego service workshop, the service provided by them is so poor quality that i have to raise the service request now and then, onsitego team without doing proper service they deliver the TV and very next day i have lodge complaint again for repair services

When ever i raise service request they take weeks time to just pick up the TV from my home and for the want of spare parts they take another one month time without bothering about our entertainment.

The entire Summer Vacation my kids could not watch their faovrate cartoon serials. On requesting them to provide for alternate TV they say that its not in company policy.

They are least bothered about our kids entertainment issue.

I bought phone from croma, I Bought extended warranty with onsitego, after few month I gave my phone to onsitego to repair they said we cannot repair because there is water logging inside which is false, because I never touch my phone with wet hand never put it on water, onsitego is fraud company my 1750/-iney wasted.

Due to some problem in my air condition, I went to get a new AC in Croma, then the sales person diverted me and said that you take the onesidego service which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service.

its...

Due to some problem in my Air Conidiation, I went to get a new one in Croma, then the sales person diverted me and said that you take the one side which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service.

I have a Dell G7 laptop which was purchased on 11th July 2020. The purchase had a 1-year of Dell warranty and in addition to it, I bought a 2-year extended warranty of Rs-9800.10/- from Onsitego. I started facing issues in November 2021 which I have been facing since then. I've complained about 3-4 times in less than 5 months. Still, the problem continues and I am exhausted from complaining about the same issues repeatedly. The main purpose...

My Leonova laptap in in warranty, and had given twice for rectifying the problem. First time for slow working, They checked and told me that window need to be updated, took Rs700/- for the same, but problem didn't resoved, returned laptop without rectification after 10 days duration. They don't have competent in resolving any issue and ubnecessarily penalised me for rs.700/-.
Second time, I realised that some keys were not working ( this problem was not there before first service) so I given for rectification. I had checked before handing over the laptop that the same in covered in warranty. I received call requesting my permission for possible damage may caused while opening the laptop, because of hard hinges. I asked whether they will repaired the hinges once open, the answer was NO. I said I will witness the operation, for this they refused. And rerurned my laptop withour repairing after one week.
So, this way they always fing good reason for not honoring warranty. It is a sofisticated foaud.

They don't provide warranty, they provide repair service upto max price of your appliances.

For example:
product price is 500

1st repair - This is absolutely hidden to the customer. Suppose a part change costed 300 rs. They will deduct 300 from 500, remaining 200 is your eligibility for next repair

2nd repair, Max they can fix is remaining 200. If your repair cost is more than 200, then they will give you a coupon of 200 to buy a new one, The rest amount you need to pay.

In any extended warranty, this never happens, Company will repair and replace in that duration without any extra charge

I was never told about the repair cost in my first service. Now in the 2nd repair, your agent is saying the printer is not repairable and they will deduct the 1st service repair cost form the printer MRP price and will give the remaining amount as a gift voucher for me to purchase a new printer.

This is a big loss to the customer and seems unethical to me. An extended warranty purchased by the customer means during the warranty period you will be take care of the printer.
But not like this where your repair's caps limit is total printer price.

If i would have taken the warranty from the manufacturer itself ( HP ) itself, i wouldn't have to bear this extra cost. I feel like you are cheating with customer by not telling them what are the caveats in your policy. Mostly the Sales representatives.

The technician took my printer and the attached ink as well.
I want my cartridges back please.

A forced client of your extended warranty for my Samsung semi automatic machine. The Samsung dealer and your partner, Vijay Sales, New Delhi 110024 sold me an extended warranty for Samsung semi automatic machine for 2 years under the tag line that the warranty is owned by Samsung India. Onsitego service team has been giving me nightmares along with Samsung India. No one takes responsibility of the extended warranty. I have to face threat and harassment by Samsung India engineers. No one takes this into accountability. BUT onsitego and Samsung India both are united in harassment and disrespect.

Onsitego had approached Samsung India during June 2022 for help in resolution of my product. But apparently, Samsung India engineer's came not to give resolution but to harass me. Rather than approaching the local police for help, I registered complaint for behaviourial issues with both Onsitego and Samsung India. But of no use.

Apparently, my product has again been giving me problems since July 9th and I have been registering complaints with Onsitego. Now onsitego has been forwarding all my complaints to Samsung India seeking help for resolution. But since my last month's complaint resolved only after reaching the Samsung Escalation team (though there has been no communication received from your team). Onsitego escalation team just sleeps over false commitments and don't bother to act or update the client. Because the complaints are registered with Onsitego escalation in the past for a resolution, Onsitego team has stopped giving any support. This is a regular feature with Onsitego and their team for no resolution. Each complaint gets closed and one to reach escalation team and again it's closed.

Now my product again has problems. I had registered a complaint with Onsitego. Onsitego has again forwarded my complaint to Samsung India for smooth resolution. Since my last complaint went thru escalation team, Samsung India have closed 4 complaints for this particular issue under the tag " No issues found and no service needed". Seems like your Engineer's are harassing me and carrying a war against me for raising my voice for bad services and harassment. Your Samsung India Engineers are a threat to me and hence all Samsung India team is supporting the gangsters.

I request for a resolution. I would be happy to take this up on the legal front with the Consumer Court and claim for the cost of the product, damages your product has caused me, all my time and resources, all the legal expenses and challenges, your team's harassment and threat.

The warranty service seems scam.
My experience and complaint below
Onsite service team reported that AC had gas leak. Gas team came next day and apparently did the fix and filled gas. This was paid and 90 day warranty was promised.
Gas leaked again a month after. This time again, fix was done and gas refilled.
Now the gas has leaked again, just slightly more than 90 days after the first visit, and I am being asked to pay up. I was told that the warranty is from the latest gas leak and not the first one, seriously, in business, the warrant says that the fix is done and it shouldn't cause any problem for next 90 days.
But now the customer care team is making conflicting statement, they are asking for payment.
Its not the customer problem that the "engineers" coming to fix and refill are not able to fix the leak. They just refill and leave making it someone's else's problem.
If this keeps on happening, I will have to pay the gas leak amount every 90 days, because the Onsite team is not capable of fixing the leak.

Technician is not responding a call and without consent of owner the complaint has been closed...

Dear Team

Please Note that I'm using your service agt. SR No.[protected] april your engg. diagnosed my a/c and told me only gas problema and your coil is in very good condition and the next day your engg. again come and fill gas in our a/c after 10 day colling problem i ' m again complete your CS via call and next day agin your engg. coming and diagnosed my a/c and told a/c good working now gew day ago i m facing same problem and tomorrow your engg come and told me a/c is good working problem only low pressure showing 100 / per per company 120 or 130 so he told me gas charging team come and top up gas
today your team come and by accidentally he damage my front coil due to repairing time after 1 our he told us your cooling coil damage and we cant repair Better your purchase new cooling coil

please tell me why i m why i m purchase cooling coil your engg damage my coil and as per policy if doing any work in ac and acidendly u damage my da/c you are repair free of cost under insurance or your policy i m requests to you please solve my problem urgent basis

ONSITEGO IS A TOTAL FRAUD COMPANY WITH NO REGARD FOR THEIR CUSTOMERS.

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.br...

You wrote on 26 Apr 2022 12:49PM

Dear Kunal,

My name is Niranjan Thakkar and I have also passed out from St.Xavier's College Kolkata and in that sense we are from the same college . Recently I had a very bad experience with your company as I met with one of your staff members in our society Lotus Panache Noida . His name is Yesvir Onkar Singh (m). no is [protected] and he requested me for AC installation . I agreed since I have seen TV Ads in the IPL also .
I agreed to pay Installation charges and Gas refill if required and agreed to pay Rs.3148/- for the same . Next day Engineer came and his name is Santosh (m) no [protected] checked and told me that the copper coil is to be changed and I have to pay Rs.7000/- extra for the same . I also relied on his word and paid Rs.10000/- to your company and told him to give my old copper coil back .. He agreed and took back my copper coil but in spite of several requests after 10 days he returned a copper coil which was not mine as I have signed on copper coil for authenticity and it is only a part of copper coil .Now both BDM and santosh is not picking my call and myservice request was not answered till now .
I feel I have been cheated by a reputable company like yours and I do not have any other option other than to complain to consumer court and to highlight the issue on twitter also ..
If you can help in this matter it will be a great help .Thanks in advance .

This mail has been sent to your CEO Mr. Kunal Mahipal for early resolution .

Thanks
Niranjan Thakkar
[protected]

I purchased 2 year extended warranty for my Dell Laptop purchased at Croma tambaram.

However when i purchased it was told if there is any issue with laptop and not caused by physical damage it can be replaced or serviced for free.

But when the service person saw some crack near the laptop USB port and mentioned they wont take it because of physical damage and want to pay if it needs to be fixed.

When i reached Customer care representative he said the same and says that when the technician opens the laptop to fix the keyboard issue the damage on the other side will become worse so he wants to pay for the service.

I see this is an complete scam. If you buy an laptop and use it for around 3 years i hope there might be some cracks on the edges. But because of this they reject the service request. And i have paid around 6000 for the extended warranty.


Date of Purchase: 18-Oct-2020

Laptop: DELL

Warranty provided by : OnsiteGO

Date of Issue: 26-Apr-2022

Mobile: [protected]

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I...