Onsitego Complaints & Reviews

I bough a Hitachi Window Ac in 2023. I bought an extended 3 year warranty with it from Onsitego. They were proactive till last year. This season they have been borderline harassing me.
I created a service request with them on the 11th of March (SR No.:[protected]. Their turn around time as promised is 48 hours. Not only was the request not attended, it was closed abruptly without any communication or service on the 23rd of March....

I have given my phone to repair via company pickup on 17th august, it is also an expensive phone, i have given it on 17th august 2025, 10 days later, i get a call saying my phone was serviced but didnt pass quality assurance check, so it will go back to repair, i said ok, and later i get a call saying to please dismiss the previous call about phone not having passed the quality check and that it did infact passed the quality check, and my...

I have taken a Total care insurance for my mobile with ONSITEGO when i buy this from chennai mobiles in PORUR. I had a charging issue in my mobile in which the charging through PIN was not working but wireless charging was working. My sub display is working fine but soon my main display didnt come up.

First reached authorized service center, JP communications in PORUR, and after quick check they told me its display issue and...

This is in regards to complaint no[protected],[protected]. I had a vaccum cleaner which was covered under extended warranty program provided by onsitego. Firstly when I called they said that service cannot be provided as your device's warranty is cancelled and then after repeated discussions they opened the service request as I showed them all the bills and warranty certificates. Then they created a service request and since then it's...

It is deeply regretted that service request no[protected] with onsite go in connection with my v guard geyser 15 ltr (sr.no [protected]) has been rejected on account of parts damage due to leakage of water .I will like to draw yotheir attention that water leakage is due to poor workmanship & /or defective tank or heating element. So the rejection of claim is totally unacceptable & unwarranted. This speaks poorly on their part & proves...

SR #[protected]

Issue was diagnosed on 5th August and there has been no communication after that. On checking the status, they are saying that the spare parts have been ordered. I fail to understand which parts are needed tor a gas recharge apart from gas. If they had to order gas, I think they should shut their offices

Pathetic service, delayed turn around time and they always try to provide temporary...

I purchased Iphone 15 Pro on 16 December 2023 as per suggestion I purchased Iprotect insurance plan from OnsiteGo worth 21, 900. At the time of purchase they mentioned Whole Unit Damage is covered and Can get upto 2 units replaced in 2 years. On 1st March 2024 after I met with accident, my Iphone 15 Pro got crushed under a vehicle. I reached onsitego and they said I never purchased any plan, after submitting the bills, they said they had...

When I bought an Iphone for my daughter from Bajaj electronics, the store guy persuaded me to purchase a 2 year warranty, assuring that damages are covered 100%. Unfortunately, the phone slipped from her hand and fell under the bus while coming from college and got totally damaged. When we submitted the phone to Onsitego, after keeping the phone with them for 2 weeks, they say that the front camera is missing hence they are rejecting the...

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with...

I have taken a extended warranty for my haier AC from Onsite go. The unit was purchased from Kohinoor Andheri west. Onsite Go mechanic came and did servicing for the first time.

When I faced the issue again, onsite go technician came and taken the cooling coil from my indoor unit stating that this part needs to be replaced. Now inspite of giving them the model number, they refused to change, stating the reason that they need...

Due to some problem in my air condition, I went to get a new AC in Croma, then the sales person diverted me and said that you take the onesidego service which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service.

its...

I have a Dell G7 laptop which was purchased on 11th July 2020. The purchase had a 1-year of Dell warranty and in addition to it, I bought a 2-year extended warranty of Rs-9800.10/- from Onsitego. I started facing issues in November 2021 which I have been facing since then. I've complained about 3-4 times in less than 5 months. Still, the problem continues and I am exhausted from complaining about the same issues repeatedly. The main purpose...

Technician is not responding a call and without consent of owner the complaint has been closed...

ONSITEGO IS A TOTAL FRAUD COMPANY WITH NO REGARD FOR THEIR CUSTOMERS.

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek of ONSITEGO on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems...

Sr. No.:[protected]

Two nos. Hitachi Split ACs Jet Cleaned by Abhishek on 19th of March.

Both the ACs are not cooling AT ALL after the Jet servicing done by your company.
No respect for customers. Worst Fraud company.
The report of your person as attached shows that both the ACs did not have any problems before he serviced them & the Gas was also proper & they were working fine.

I...

The absolute horrible service I have received from Onsite Go is quite commendable. I never knew that I was looking at my phone for the last time when I gave it away for service. They never informed me about what went wrong with the device. Even after repeatedly requesting the replacement team to get back to me, they never call you. When I finally got a device(was literally forced as they did not have any other option), I was forced to take...

Hands down the ### AMC company ever ððð my only crime was to book an appointment for Sat and since then have been receiving multiple calls and texts re Engineer change and an enquiry about what my issue isâ¦didnt realise booking an appointment in Saturday was an issueâ¦army of donkeys...

I have already send the bill it still not get any update.

Sr no.[protected]: back buton not work and swith of on self
I have send my mobile on first time then they change the touch panel but auto shutdown mobile switch of on not resolve.

Sr no.[protected] automatic switched off while charging, hanging issue.

Again i reised the request then they again change the battery (Before use battery...

I have given my honor mobile for service on 21/12/2017 - id[protected].
The status link is showing the status as repair completed on 3/1/2018 and shows expected delivery by 8/1/2018. Still not got my mobile back from onsitego.

Customer support every time saying "once the mobile is collected from service center, it will be delivered to you".

I do not understand why onsitego does not collect the mobile...

I had my ac covered under onsitego extended waaranty.. Once i booked a service from onsitego they said that they dont have a person here in my place to service my product and forced me to get it serviced by myself so that they can reimburse the charges. Since it was a zonal manager who requested this, i agreed for a self service and provided the. The invoice on 12july'17 till date they didn't reimburse the charges. They are making so many...

I had submitted my mobile for repair under insurance on April 13 due to issues with the display, back cover damage, and scratches. Onsitego returned the device after five days, but during inspection, I noticed the back cover was replaced with a poor-quality plastic one that doesn't match or change color like the original. Additionally, after inserting the SIM card, the phone showed no network, and Wi-Fi was not connecting. I returned the phone immediately, but Onsitego gave it back again without resolving the existing problems and even introduced a new issue with the speaker. Despite clear faults on their part, I was advised to try a new SIM, which I did, but the issues persisted. The back cover they replaced cracked on its own without any fall or misuse. After returning the device once more, I was shocked to be asked to pay ₹1, 580, even though the problems were due to their negligence. Initially, I refused, but they threatened not to return my mobile unless I paid. Under pressure, I made the payment. However, even after payment, as of today (May 27), I have still not received my mobile. This entire experience has been extremely disappointing and unprofessional.

I bought a Split AC of LG from Great Eastern Retail Pvt. Ltd Kolkata Behala region. They insisted me for extended warranty from Onsitego. I bought one 4 years extended warranty from Onsitego by paying INR 8378. While buying the extended warranty they told all the things will be taken care of. But when they came for servicing they told the AC is very dirty so they have to to chemical wash and charged Rs. 1300/- which is cheaper in other providers. When I asked them to do it free of cost they told that Chemical wash is not included in my warranty. But surprisingly, neither Great Easter Retail nor Onsitego provided any booklet on the expected coverage while purchasing it. In the next servicing also their Engineer came, checked the AC and told that it has to be cleaned thoroughly by taking is down and also they will fill Gas. this time they charged Rs. 885/- for Jet spray, which is around 500 to 600 outside. So their service engineer and main office don't have any communication, very surprising. We have to be very careful from these kind of Store and Service providers.

Its purely fool the people with extended warranty. One site go Cancelled my extended warranty automatically and said to me our system show your policy is cancelled without any reason. My warranty is expiry is 05-nov-2023 and one site go cancelled my policy 05-nov-2022 automatically without any informed me. Fraud company.

Onsitego - Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance.

Worst service and cheating ...My SR No[protected] is pending more that 3 weeks. I see your service is poor as it seems lot of consumer complaints. So I feel cheated now, as every time your customer service is giving new date and assurance.

You should be ashamed of yourself as you make fool of people. From last 10 days I am getting this message. Engineer not picking phone. My washing machine parts are with you. I will be escalating this.

Sr no[protected]

Hi JOGINDER KUMAR Arora,
Onsitego engineer, Mohammed Sajid has been assigned for your LG WM Top-Load. He will visit you on September 15, 2023 10AM - 2PM.
To track the service request, click https://onst.in/ebcvxh -Onsitego

Contact Email Thread Entry to Ref#[protected]
Team Onsitego and Croma

I have Purchased LG Smart TV from Croma with warranty service provided by Onsitego. i bought TV from Croma Stores Mumbai.

I have bought extended warranty for tenure 18th November to 18 Nov 2023

for last couple of months my Smart TV is mostly with Onsitego service workshop, the service provided by them is so poor quality that i have to raise the service request now and then, onsitego team without doing proper service they deliver the TV and very next day i have lodge complaint again for repair services

When ever i raise service request they take weeks time to just pick up the TV from my home and for the want of spare parts they take another one month time without bothering about our entertainment.

The entire Summer Vacation my kids could not watch their faovrate cartoon serials. On requesting them to provide for alternate TV they say that its not in company policy.

They are least bothered about our kids entertainment issue.

I bought phone from croma, I Bought extended warranty with onsitego, after few month I gave my phone to onsitego to repair they said we cannot repair because there is water logging inside which is false, because I never touch my phone with wet hand never put it on water, onsitego is fraud company my 1750/-iney wasted.

Due to some problem in my Air Conidiation, I went to get a new one in Croma, then the sales person diverted me and said that you take the one side which is a 1 year plan and your problem will be solved, if it will not be fine then So we will divert your service to your other one, when I called the new one for service today, the technician is saying that your air condition has changed, so there will be no service.

My Leonova laptap in in warranty, and had given twice for rectifying the problem. First time for slow working, They checked and told me that window need to be updated, took Rs700/- for the same, but problem didn't resoved, returned laptop without rectification after 10 days duration. They don't have competent in resolving any issue and ubnecessarily penalised me for rs.700/-.
Second time, I realised that some keys were not working ( this problem was not there before first service) so I given for rectification. I had checked before handing over the laptop that the same in covered in warranty. I received call requesting my permission for possible damage may caused while opening the laptop, because of hard hinges. I asked whether they will repaired the hinges once open, the answer was NO. I said I will witness the operation, for this they refused. And rerurned my laptop withour repairing after one week.
So, this way they always fing good reason for not honoring warranty. It is a sofisticated foaud.