Onsitego — ro repair (no update plus no visit from past 7 days)

Address:	rani bagh delhi-110034
Website:	onsitego

First of all the device was repaired in last week of june after which the problem occured. The water was not getting filtered properly, it was not of good quality with smell and there was dirt inside the device. We called at the customer care number on[protected] complaining about the same and were guided by the customer care agent to get it self repaired after which the amount for the service would be reimbursed. The technician from kent company claimed that the products (Filter tubes) of the device has been replaced by fake ones in the last service that was done in the month of june by the onsitego technician. After all this we again filed a complaint with onsitego customer care on the same day about the same problem reciting them with the whole story of the fake filter tubes and a missing filter tube and were supposed to get the repairing done within 3-5 business days. But it has been total of 7 days without any updation regarding the same and with no visit by anyone for the repairing of the device. We had called the customer care on[protected], when we were told that the complaint will be escalated and wiil be investigated upon and this took place after our call and after 5 working days from our date of complaint and still till today i. E[protected] there is no update regarding it neither any visit by the technician. Even today after calling the customer care we were told the same thing that the complaint is escalated and will take time.