| Address: VEGA INDUSTRIAL TECHNOLOGIES PVT LTD, MANJEERA TRINITY CORPORATE JNTU HIGHTECH CITY ROAD LULU MALL BESIDE - 500072 |
Dear Orange Travels Team,
We had booked your Orange Travels bus for 12th December for 5 passengers from Hyderabad to Bangalore, and the booking was made on 27th October. We were waiting at our designated boarding point Miyapur, KS Bakers beside Samsung Plaza towards BHEL rood at the scheduled time.
When the bus did not arrive, we tried to contact the bus boarding point, but our calls were not answered. We then contacted customer care, and only at that time were we informed that the bus had been cancelled. Prior to this, we did not receive any message, call, or update regarding the cancellation from Orange Travels.
This lack of communication caused us serious inconvenience and completely wasted our valuable journey.
*Note A full refund of our ticket amount, and Additional compensation double the refund for the inconvenience caused.
We did not receive any information from your side prior to the journey. We have attached the related proof for your reference.
We request you to treat this issue as urgent and resolve it at the earliest.
With regards
Akash Rowlo
Mob No - +91 [protected]
E-mail- [protected]@gmail.com
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