Oriental Insurance Company — agent is mannerless and does not offer support at the time of emergency

Address:	Burhanpur, Madhya Pradesh, 450331
Website:	orientalinsurance.org.in

Hello oriental insurance team,

I bought four motor policies, one fire and theft policy for my office through your company 3 months ago, three for my family motorcycles and one for my car.

My car met with an accident on thursday, the driver died and 4 people are in icu. (I wasn't in the car).

I reached the spot, went to the police station to do all the paperwork.

While doing so, i called the agent and asked the procedure to file the claim with the insurance company.

The agent told me to come back to burhanpur and arrange a meet to proceed further.

I came back to my hometown and called mr. Jajoo the agent on saturday evening to meet, he said let's meet on sunday.
He didn't show up at the venue on the decided time.

I called him, he said "he is busy selling policies, his job is to only sell policies and not to solve this problem, he went ahead and mentioned that if any of his customers called him to purchase 10 policies, he would go there and not come to meet me because his job is to sell policies, and not to address this problem" when i insisted to meet, he gave me a slot at 1 pm, i called him at 1.15 pm and he said he is still busy, and that he should come later to my area and call me, to which i agreed.

Now, he again gave me a false promise and didn't show up the whole sunday.

I called him at 7 pm on sunday evening to rearrange the meet for monday and he said he will come b/w 9.30 am to 10.30 am at my office, he reached here 11.15 am.

When he reached office, he told me that he is only a salesperson, and that can't help it, to which i said can you at least tell me the procedure to raise a claim and he was least bothered to help, i got anxious and asked him to leave as i will raise an online complaint against him to the company and arrange help from the company directly.

I am really unhappy with the service provided by mr. Jajoo, i paid him money to ensure that he will stand by me through tough situations like this.

While he was selling me these policies, he stated that he would stand by me at tough time if anything happens and that his job is ensure his clients get what they deserve at tough situations, now he is least bothered to even receive my phone calls.

Policy number: 153501/31/2018/2618
Agent name and code: rajesh jajoo / ba[protected]

Would appreciate if you can arrange a call back to understand the procedure to file a claim and get this agent terminated.

My email / phone is : [protected]@yahoo.com /[protected]

Regards,
Murtaza