Oriental Insurance Company — Complaint against motor insurance online renewal fails & refund rs.1158/- pending from 02.07.2015 to till date.

Address:	New Delhi, Delhi, 1110002
Website:	orientalinsurance.org.in

With reference of my Scooter policy No.261101/31/2015/3198, Scooter no.HR01AE-6431 in name of my Father Sh.Jagdish Kalra, I renew above policy online on dated 02.07.2015 before expiry but oriental insurace online system fails to renew policy & payment deducted from my a/c & captured by your system, detail of my complaint as below in detail points, if you read completely my letter than you understand what happened:-

1. Above scooter policy renewed on dt.02.07.2015 but error message shown by your system as below:-
“ Transaction information
User Id: [protected]@gmail.com
Proposal Number : R/261101/31/2015/12451
Payment Status : CAPTURED
Transaction ID: DOBC[protected]

Payment Captured means defined in error message is “Policy would be renewed by the system and the digitally signed policy will be sent to the registered email address within few hours.” Copy of error message enclosed with this letter.

2. After this message I call to your call center no.[protected] & they told me your payment will be refunded in 7-10 days due to some error in online renewal system & they advised me to renew policy from nearest branch & email to [protected]@orientalinsurance.co.in for refund.

3. Then I mail to above email & renew my policy from Oriental Insurance Ambala City branch against Cash payment of Rs.1104/- & branch issue me cover note no.694944 on 03.07.2015, before renew my policy they told me that they have no link with online portal of oriental insurance & they ask me for cash payment. Copy of Cover Note(Cash Payment) & Policy that issued Attached with this letter.

4. On 4th July I recd. email from [protected]@orientalinsurance.co.in that “Amount already deducted will be refunded in 7-10 days, in the mean while please renew your policy online again or by visiting/contacting our nearest office. The inconvenience caused is deeply regretted.”

5. But nothing refunded in my a/c after 10 days, I emailed all emails provided on your site regularly, some email conversation printout attached with letter & replies from your side.

6. On dated 30th July 2015 I received email from Mr. Anil Sharma mail id: [protected]@orientalinsurance.co.in - that said “transaction has been successful in our portal and the policy no. which was generated by this transaction is 261101/31/2016/3251.
Details are given Below:-
Proposal Number: R/261101/31/2015/12451
Policy Number: 261101/31/2016/3251
Transaction ID: NULL
Date of Creation: 06-JUL-15
User Type: Agent
User Name: BA[protected]
Old Policy Number: 261101/31/2015/3198
Customer Type: GENERAL CUSTOMER
Approved Through: INLIAS
Login ID: INLIAS-USER
Error Code: 0
“
Its big surprise that above detail given by Anil Sharma is wrong because only proposal number is same but transaction Id: Null, Date of Creation different, User Type : Agent, User Name is Different, all these detail related to Ambala city branch agent detail who renewed my policy agst. cash payment.

All above detail doesn’t match with my details like my ID: [protected]@gmail.com, Transaction ID: DOBC[protected], Date: 02.07.15 & above policy is not online generated (attached with Letter) it’s without digital signature & I received this policy from my Oriental insurance branch against Cash payment. After receiving of Mr.Anil Sharma email, I mail 4 to 5 times on all your mail Id’s but your customer care department block my mail Id & two times I mailed from my other mail ID [protected]@rediffmail.com but no reply received from your side, it’s very poor service from your portal.

So, conclusion of above detail is policy not generated through your online portal, policy renewed by oriental insurance Ambala City Branch agst. Cash payment, So please refund Rs.1158/- agst. my online payment. I Paid two times for a single Policy. I am feeling very harassed.

Please look into the matter.

Vishal Kalra S/o Sh.Jagdish Kalra
H.No.237, Sector-9, Ambala City