Oriental Insurance Company — Denied to renew health floater policy

Address:Mumbai City, Maharashtra, 400069
Website:orientalinsurance.co.in

Denied health insurance policy no131100/48/2015/17075
Oriental insurance co by physical as well as online.
Previous policy no 131100/48/2014/18613 for
Keyur, djvyas, vdvyas
I also received notice renewal ref no r/131100/48/2015/22937
My agent nirupama kamdar has submitted renewal cheque with copy of last three years policy to concerned do20 of mumbai but denied to accept so she submitted in do 8 but do8 returned it with remark that do20 is not responding for renewal confirmation
I am attaching the photo of the last year policy with the inward stamp of 20/1/2016 and remark as above
I am senior citizen with active policy since more than 15 year i am living in ahmedabad so helpless for the oicl behavior.
Pl guide to oicl to renew my policy as continue policy because my policy is not renewed by it's internal problem and not my fault at all so it is totally companies responsibility to renew as continue policy. Pl guide me where to deposit the premium at ahmedabad- thanking you
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Complaint comments 

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I lodged complain to OICL grievance cell & all conversation as below

It is very sad to inform you the officers of the grievance cell that as per the email sent to me I contacted ahmedabad office and the ahmedabad office clearly stated and acted as they have no any value of action of Delhi gerivance cell.they were so reluctant regarding my case that I the retired government gazzated officer not come across such type of irresponsible officers.
This kind of company can do business in India only where the citizen has no time for persu their grievance and they impel to accept injustice.
God save us from this kind of office and their staff.

I request again and again to DO20 of OICL MUMBAI the policy insuance branch, That in one hand you, by email reminding me to pay my flotter policy premium by 20/01/16 and on other hand you denying to my agent and also DO8 of Mumbai to accept my primium.
And I'm loosing my 16 year old policy so I compell to pay higher premium with loosing all benifit of my old policy,
More over I am 62 year old and no one give me policy and if it gives I must pay premium of much much highr and instead 1 lakh I must have pay premium for two lakh as per new rule so I requst DO 20 to send me a letter on wich I can pay premium at ahmedabad.
My case is very genuine and this is the company's problem so condon the period and renew my floater policy.

[protected]copy of all conversation_
------>

Dear Customer,
Kindly check up with your agent and your earlier policy issuing office and
if your policy has been renewed then relax. If not, kindly visit any
Ahmadabad Office, file the proposal and copies of earlier policies and move
an application to write continuity benefits of your previous policies.

warm regards,
NM Tripathi
Deputy Manager
Customer Services Department
Head Office
New Delhi- 110002
CIN-U66010DL1947GO1007158


-----Original Message-----
From: Djvyas [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2016 3:53 AM
To: [protected]@orientalinsurance.co.in; [protected]@orientalinsurance.co.in
Cc: NIRUPAMA KAMDAR
Subject: Unable to renew policy online as wel as through agent

Dear sir
My policy detail as below. The last year I renewed it online by netbanking
but in jan16 while doing online renewal process I got massage that you can
not renew it online so immidiately I sent a cheque to my agent nirupama
kamdar at Mumbai and she told me she has deposited it to OICL before the
last date 20/01/2016 I am living in ahmedabad &While asking on phone and by
email for receipt of renewal i got reply that it is in process and long
waiting till today neither the cheque debited from my account nor I got any
receipt of my cheque.
Policy detail
Health insurance policy no131100/48/2015/17075 Oriental insurance co
Previous policy no 131100/48/2014/18613 Keyur Djvyas Vdvyas


I request you to guide me to continue my policy in Ahmedabad which OICL
office in ahmedabad I have to contact For the process
Copy of policy


Mr
SURESH CHANDRA from
Direct No.[protected]
Customer Service Department,
The Oriental Insurance Co. LTD
HEAD OFFICE,
NEW DELHI

And

Dear Customer,
Kindly check up with your agent and your earlier policy issuing office and
if your policy has been renewed then relax. If not, kindly visit any
Ahmadabad Office, file the proposal and copies of earlier policies and move
an application to write continuity benefits of your previous policies.

warm regards,
NM Tripathi
Deputy Manager
Customer Services Department
Head Office
New Delhi- 110002
CIN-U66010DL1947GO1007158


-----Original Message-----
From: Djvyas [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2016 3:53 AM
To: [protected]@orientalinsurance.co.in; [protected]@orientalinsurance.co.in
Cc: NIRUPAMA KAMDAR
Subject: Unable to renew policy online as wel as through agent

Dear sir
My policy detail as below. The last year I renewed it online by netbanking
but in jan16 while doing online renewal process I got massage that you can
not renew it online so immidiately I sent a cheque to my agent nirupama
kamdar at Mumbai and she told me she has deposited it to OICL before the
last date 20/01/2016 I am living in ahmedabad &While asking on phone and by
email for receipt of renewal i got reply that it is in process and long
waiting till today neither the cheque debited from my account nor I got any
receipt of my cheque.
Policy detail
Health insurance policy no131100/48/2015/17075 Oriental insurance co
Previous policy no 131100/48/2014/18613 Keyur Djvyas Vdvyas


I request you to guide me to continue my policy in Ahmedabad which OICL
office in ahmedabad I have to contact For the process
Copy of policy

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