[Resolved]  Sterling Holiday Resorts — Extremely disrespectful staff (Manager and below) and lousy service ever experienced

Address:

Dehradun, Uttarakhand

I stayed at the hotel on April 20th, 2013. The manager on duty, Mr Rajendra Mathure was called to assist with an issue related to parking (a SUV blocked the entire parking and we were being told to park the car outside of the hotel property, on a rather tiny one way street) that his staff was unable to resolve for us in spite of being in it for 40mins. Unfortunately when I was eventually connected to the Mr Mathure, he was not only rude but was visibly disturbed to be contacted for assistance and instead of helping in resolving the challenge, he started saying things like --- I have a life, I shouldn't be disturbed and the most shocking was --- Should I drink poison and die? Who would in a responsible position like that say such stuff? Especially a manager who should ideally be available for his guests since he was officially on duty at that hour versus being ticked off for being called to help us get out of a situation created by his staff. We filed our complaints with Make my trip the same night since the booking was made through them but they were of no help whatsoever. I will be filing a complaint against them too. There were multiple other issues as well --- we arrived at the hotel 1230pm but were provided rooms at 5pm, the staff was unavailable for any assistance (no response to provide us with basic bathroom amenties), we were provided with rooms adjacent to where a massive renovation was underway and extremely far from the reception/main area --- 190 steps to be precise. There wasnt anyone responsible available to be contacted at the reception at night. We kept calling the reception and being told by a bell boy that the manager on duty is in his room and will be available in the mornning!