Ovantica — Not confirming my order

They told me that the item is not there, they told me to buy another one instead and now they are not answering any of my complains
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I had ordered a mobile and they said they don't have stock so I told them to cancel my order and initiate my refund but they had not done it till now. I had contact my credit card bank and initiated a chargeback. And will take legal action against them surely.

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