[Resolved]  OverCart — Faulty mobile

Address:	Gurgaon, Haryana, 122003
Website:	www.overcart.com

Re: faulty htc desire 816 dual sim (White) order number (#bst[protected]), mp49846
On 23rd may 2017, i purchased a htc desire 816 dual sim, from your store for rs 4999/- including tax–and received the product on the 27th of may 2017.
The phone was advertised as being ‘on sale on your website..
I used the phone for about five days and on the 5th day the touch never worked.
I called the customer care number [protected] and all i hear is “we hate to make you wait” but i had to wait for ages and still no one answers the calls’ i wonder if there’s a customer care at all.
Later i visited your website and had a chat with arjun on the chat. Arjun said do a hard reset and gave me some instructions to follow and disappeared, i tried a hard reset according to arjuns instructions but in vain, the phone touch still wasn’t working.
I then sent an email to [protected]@overcart.com complaining of the issue, usually they reply with a ticket, but for this email i never received a ticket too.
I returned the phone through the professional couriers on the 31st may 2017 tracking no: pro5285699. Please find copies of my receipt and the invoice attached in the courier.
I would very happy if you could repair the phone, or replace it with a new one.
I am within my rights to request a refund for a faulty product. Please contact me by telephone or email.
Phone:[protected]
Email: [protected]@gmail.com.