[Resolved] OYO — after pre booking and payment they refuse to give room.

1964skjain

from Jaipur, Rajasthan

Address:	52 Patel Nagar colony, nadesar ,varanasi, Varanasi, Uttar Pradesh, 110085
Website:	OYO

I have booked oyo 44791 varanasi on 21.9.19 for 10 days with online advance payment. On 23.9.19 when i reach destination from delhi the hotel refuse to check in me as they have some money dispute with oyo. That is not the customer problem. Hotel owner had manhandled me and i have made police complaint. On complaining oyo they simply say sorry and start refund process deducting cancellation charge on their own. At a far destination where should i go now. What is my fault for advance booking and payment. Pl suggest what stern action i can take.

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Oct 26, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

OYO Rooms Customer Care's response We apologize for the upsetting experience. Kindly, help us with the booking ID/contact details so that we can assist you in a better way.~Avi

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Comments

jenny06

from Visakhapatnam, Andhra Pradesh

Hi this is jennyfer, Already i registered complaint about this issue before, but till now there is no response from team. I am contacting several times to Oyo complaints but they also not resolved the issue about our tour from 1St Oct to 7th Oct jammu kashmir package..please kindly solve the issue expeditiously.