OYO — Amount deducted from my Amazon pay upi but I didn't get booking id

I have paid rs.850 through amazon pay upi to oyo app on 14.04.2021 to book Relax hotel in Gwalior. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred has abused me.

This behavior is not a tall accepted and i want my money back.

Oyo customer care is worst...