[Resolved] OYO — Booking information and details leaked

krishna2021

Sep 23, 2021

Website:

www.oyorooms.com

I booked a OYO 63021 - Hotel Hill 9 in Jubilee Hills on 19th September 2021for 21st to 23rd September 2021. Paid an amount of Rs. 2302 via OYO app . I got confirmation of the room. On 20th I received a call from a person by name Amit Kumar who claimed to be the owner of the Hotel. He gave all the details of my booking and told me that Hotel Hill 9 is no more accepting OYO payments and therefore cancel for a fresh booking directly. I called OYO helpline number the line got cut after I press 6 as mentioned in the voice prompt. I tried several times in vain. I searched on google for the Hotel Hill 9 telephone number.. It only mentioned a Haryana number starting with +91124... which is a reservation desk number . I got frantic calls to pay the money if I want the room directly. I wanted the room badly and so went ahead and paid him.. not via UPI or googlepay but direct account transfer.. His name is Amit Kumar and has account in Equitas Bank act number[protected] Ghaziabad Branch. OyO denied to help me. How did a third party get to know all the details!!

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Oct 30, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2021

OYO Rooms Customer Care's response Hi Krishna,

Thank you for bringing this to our notice. We at OYO are fully committed to ensure the privacy and safety of our guests. As mentioned in our guest policies, we never ask to make payment to any digital wallet or bank account. Either you pay on our app or at the hotel. Kindly share your booking details so that we can get this checked and assist you further.

Team OYO

Sep 24, 2021

Updated by krishna2021 Greetings! Here are the details. This booking was cancelled by the fraudster. To confirm genuine he also shared the other room booking details too!!

Dear Customer, your booking ID K7Y23670 with OYO is confirmed.

Hotel name : OYO 63021 Hotel Hill 9
Check-in : 21 Sep, 12:00 PM onwards
Check-out : 23 Sep till 11:00 AM
No. of rooms : 1 Classic (2X) Room
Number of guests : 2 guests
Address : 146, Rd Number 10, Film Nagar, Hyderabad, Hyderabad
Reception : [protected]
Map Link : https://bit.ly/3qr52aO

We're all set to serve you hassle-free stays with Check-in Assured. In case the hotel refuses your check-in at any pre-booked OYO hotel, contact us for immediate assistance and you can avail a free stay. Know more https://oyo.ac/9BQjBtu .

If OYO would have published the contact details of the hotel, People like me would not have lost money!!!

Sep 25, 2021

Updated by krishna2021 I cancelled my second booking because the next day, a person by name Parveen Sharma called me for money and was pestering for money. Fortunately I paid only Rs. 400 for booing the room. I immediately cancelled the room and booked a room in different Hotel Banjara via OYO staff..to whom I explained the issue but he too did not help me. I called different numbers of OYO..all starting from 1+9124... but none of them helped me but told he cannot help.

Verified Support

Sep 26, 2021

OYO Rooms Customer Care's response Thank you for sharing the relevant details. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Sep 26, 2021

Updated by krishna2021 Thank you. I suspect someone from OYO is releasing all personal and booking details of customers who booked online not just app but also bookings done via customer service of OYO. I have the soft copy of the booking made by me but sent by the fraudster Amit Kumar on my WhatsApp. I had sent all details including mobile number, bank account details etc., why is it getting delayed??

Sep 27, 2021

Updated by krishna2021 Dear all,

I received a call from OYO customer care executive ( genuine call) but of no use. The executive did not show any interest to answer my question of how a third party can access the details of OYO's customer bookings..not one but two. It means a huge gang is behind these and many would have lost money but are keeping quiet ..may be feeling bad to disclose their loss due to this cheating. I request all travelers b careful if you are booking via OYO...The disgusting feature is that OYO does not publish Hotel's Direct Telephone number which means OYO also could be a part of this cheating..may be !!!

Verified Support

Sep 29, 2021

OYO Rooms Customer Care's response Hi, as checked, our team has contacted you with regards to your concern and communicated the needful. For any further assistance, please feel free to write to us. ~Team OYO