OYO Rooms Complaints & Reviews

Dear Account/Finance Dept. Inspite of giving so many reminders via mail/telephonically Oyo rooms are unable to provide valid bills with Please provide valid TAX bill with invoice no. for payment received against rooms stay in the Month of July-2015 & Aug-2015. They are neutral till 26aug15 & no reply received. Awaiting reply with tax invoice.

They said the hotel is having wifi and other facilities but nothing they have their photos showed somethingand there the room is different and also the hotel people gave us a worst room and other rooms are good and asked hotel people why did u gave me, since u booked in oyo rooms we alloted oyo only that kind of rooms since they said no problem with the quality and he was rude, .to say ''HUM KO OYO NAHI CHAHIYE HAMRA REGULAR GAENT BOOKING HOTHA, OYO HUM CHAHIYE, , .JAO ISKO COMPLAIANT KARO'', .., guys remember one thing these oyo kind of partening company people due to competetion they are getting people on board with fake promises

A serious complain has been made to the Ministry of Tourism.. Dear Sir, At an extreme disappointment I am forced to write this mail to Make My Trip. I had made a hotel booking on Thu- 06, August 15, under Booking ID: NH[protected] and I received a confirmation mail for the same. The booking was done for my guest Mr. Shubham Agnihotri at OYO PREMIUM MUMBAI TERMINAL T2, SAKI VIHAR ROAD, MUMBAI. The booking was confirmed and I had received...

My reference id is RAHL6918. I had booked a room through CLEARTRIP. I paid 35 thousand (full amount), then i get a call from oyo rooms that the room is not available so it will get cancelled and money will get refunded. Now when i called them they are saying cleartrip will refund it. When i called cleartrip they said they don't have details about this. My money is still not refunded. Oyo rooms even asked me my bank account number etc to refund and after that they said cleartrip will refund. I don't know what the hell is happening. Cleartrip and Oyo rooms have cheated me and taken my money and not refunded even now after 1 month.

Dear Sir / Madam, I had booked single room, single accommodation via OYO at OYO Rooms Arakashan Road 2 Hotel Sun International, 7875-79, Arakshan Road, Paharganj, Delhi. Booking Details BOOKING NO: OQJP9731 CHECK-IN:[protected] CHECK-OUT:[protected] NIGHT(s): 2 ROOM DETAILS: 1 Guest 1 Room Upon checking out, the hotel manager, Mr.Bal Krishna Yadav expressed shock on how i got such a cheap price and then tries to extort additional money in the name of online charges of Rs 500. I would like to know why this was not mentioned by OYO to me that a additional charges have to be paid to book hotel online ? And if such charges are not applicable, then why am i harassed by hotel manager to pay the amount? I would like a strict action from your end, or i shall never ever trust OYO again and will also notify my frequent traveler friends and colleagues to not trust and book OYO hotels. Contact details of Hotel manager who asked extra money is [protected] Thank you. Aum Shethia +91 [protected] 1 single room 0 double room 0 triple room TARIFF DISCOUNT ADVANCE TOTAL PAYMENT STATUS ₹1598

I had booked an OYO Premium room at Navi Mumbai using Yatra.com. The Yatra Booking Refrence Number: [protected]. The Booking Voicher: A-642944. Unfortunately, I had paid for the booking, which was a big mistake. I reached the hotel at 6:30pm and to my surprise the Hotel Manager tells me that there are no rooms available and that they haven't received my booking. I call OYO customer service and the call went on for 65 minutes and of no use. I then had to find a room myself. You know it's really difficult to find a room especially if you want it at 8pm in the night. I had to go through a lot of tension and mental torture and finally managed to get a room in another hotel. I inmediately called Yatra and explained the situation to them and told them to please cancel the booking and get me my refund. They confirmed that a complain has been raised and the amount will be refunded. Today I get a mail from Yatra saying that OYO rooms said that the Customer DID NOT turn up at the hotel and hence they cannot refund the amount. Yes such frauds are going on in India. So I call OYO, frustrated and angry and you know what OYO says: ' We are ready to give you the refund, but Yatra has not sent a 'Cancellation Voucher', so we can't do anything. Can you believe it? Both Yatra and OYO has cheated me and they are both not ready to give me my refund. I strongly recommend: DO NOT BOOK IN OYO OR YATRA. THEY CHEAT PEOPLE.

I have stayed in noida sector e-52 on 6th of august&i have my invited my 1 Frnd to stay in my room&in morning when i checked out that hotel reception has said me give me 500 Rs extra for ur friend stay&no body tell me about that&when i asked to give me receipt of that they said to me u will not get recipt of this u do one thing give me 400&also they denied to swap my card

Hi Team, The Oyo rooms guys have cheated me by placing me in Oyo budget hotel near airport. I have booked for Oyo premium near Jawahar circle and when I have reached Jaipur at night 11 and called them for directions then they said that there is a update in the room booking and my hotel was shifted to budget hotel. When I have asked if the premium and this hotel is same in facilities they said yes. Actually this one was budget hotel......

I kept waiting for a check in at the reception for two hours and i was denied entry just because i used the hotel using some coupon. Oyo escalated the issue to some akshay and he lied to me regarding the reason of admission being denied. He said there are some issues regarding maintenance in the hotel which was a lie. I myself saw the email that was sent by the hotel to oyo sent a day back stating that the room will not be provided at this rate and despite that i didn't receive any intimation from oyo. I had a pathetic experience and would make sure my friends don't ever book one.

Hi,
I was booked on oyorooms majestic bangalore with ID #OBFD5183.
I am a n army officer who usually stays at Cantonments.
I Will bring out a few points.

1.provision of bathroom slippers.
2.provide mosquito repellent machines.
3.see that the kit bag contains a small tooth paste along with a tooth brush. It doesn't cost much.
We have done it in our hospital.
The oyo kit given did not have any pen too.
4.the coffee served with the breakfast was served In a disposable cup.

I bring to your notice so that a well begun journey is nit half done.

Regards
Maj meher.

I booked one room for 3 person in hotel kay nine. First they send me url to find the location but url has not working properly. we waste 2 hr. To find the hotel. When we reach the room there is a double bed but we booked for 3 person. There is no towel, provided by the staff till on next morning. Washroom pipeline is overflow. And most important service is very very delay.. when u order now then order will come on after 1 to 1:30 hr. So irritated...

We have a serious complaint against OYO Rooms property in F-14 Green Park Main which is in a residential area. The generator set and a/c sets installed on the building are causing severe noise and air pollution to us (F-15 Green Park main) where several senior citizens and children also reside. Despite complaints to the management, they have not moved the gensets.

There was no provision for Hot water in the room, even after complaint the same was not rectified. Similarly, even after several complaints made the phone was not working, they did not repaired the phone till last day of my stay and for any room service I have to come out of the room and call from lobby. Further at the time of check out in the morning I have made request to provide a cup of tea, even same was not provided. In all it was like a torture staying at oyo rooms in Bangalore at. Rest House Road, Off Brigade Road, Bangalore.

oked OYO room for 2 nights stay at Marathahalli, Bengaluru through Makemytrip.com(Booking ID: NH[protected]. They did not provide me a complete address of the hotel. They never provide the name and complete address of the hotel. After a long search, I managed to find the sign board of OYO rooms at Marathahalli and entered the hotel just to find that my booking was not for that particular hotel. I called the customer support again asking...

somethings cant be forgiven. And OYO rooms has just crossed the limits with me. my parents ( in their seventies) were supposed to travel back to india (via delhi), and had a morning flight to sgx. To ensure their comfort i booked a decent room at Hotel The Class, A-282, Mahipalpur, Near IGI Airport Delhi via OYO rooms. OYO send me a nice confirmation email stating that my booking is confirmed. (BOOKING NO. JYTV2465 ) My parents reached india at 1:30 am, took a cab and repeatly called the hotel on their way to hotel but they didnt response. Finally someone picked and to my parents horror, hotel told them they know they have booking but they cant accomodate them, and they should go away. They told them to try other hotels ( and it was 3 a.m in the morning) and were very rude to them. My parents tried their best to pursuade them but all in vain. They had to spend whole right to look for alternate hotel, in an unknown city, and eventually they failed and came back to airport. I simply cant understand, how can someone do this to senior citizen. to make the condition worst, when i called them up them refused to comment and told me to do whatever it takes. the best they can do is give me some coupon worth 1/4 of the price of hotel. i dont care about the money. it is not about the cost, it is about deceiving people and playing with their trust. i would strictly warn all other people to be aware of these cheaters, and never ever depend on them. i am planning to teach these goons a lesson for life. i am going to take to the next level be it via lawyer, or consumer courts.

somethings cant be forgiven. And OYO rooms has just crossed the limits with me. my parents ( in their seventies) were supposed to travel back to india (via delhi), and had a morning flight to sgx. To ensure their comfort i booked a decent room at Hotel The Class, A-282, Mahipalpur, Near IGI Airport Delhi via OYO rooms. OYO send me a nice confirmation email stating that my booking is confirmed. (BOOKING NO. JYTV2465 ) My parents reached india at 1:30 am, took a cab and repeatly called the hotel on their way to hotel but they didnt response. Finally someone picked and to my parents horror, hotel told them they know they have booking but they cant accomodate them, and they should go away. They told them to try other hotels ( and it was 3 a.m in the morning) and were very rude to them. My parents tried their best to pursuade them but all in vain. They had to spend whole right to look for alternate hotel, in an unknown city, and eventually they failed and came back to airport. I simply cant understand, how can someone do this to senior citizen. to make the condition worst, when i called them up them refused to comment and told me to do whatever it takes. the best they can do is give me some coupon worth 1/4 of the price of hotel. i dont care about the money. it is not about the cost, it is about deceiving people and playing with their trust. i would strictly warn all other people to be aware of these cheaters, and never ever depend on them. i am planning to teach these goons a lesson for life. i am going to take to the next level be it via lawyer, or consumer courts.

My cousin sister had visited Bangalore on 17th April, and I booked a single occupancy room through Oyo Rooms. The room was priced at 1199, with a discount coupon of Rs. 100, it was Rs. 1099. I booked the room, and selected the payment option as "Pay at the hotel". To be sure, I reached the hotel, and asked them if the booking was confirmed. They said yes, but the amount due was Rs. 1199, and coupon codes or discounts information are not with them and the order was incomplete so I have to pay Rs. 1199 (even thought his Tab showed 1099 as amount to be collected from the customer). I requested Oyo Rooms customer support to send me a payment link over email to be sure I book the room in advance and pay Rs. 1099 through Card. After 3 rounds of telephonic calls in 4 hours and promise of "immediate" sending of the payment link, I finally got a payment link after 4 hours. I made the payment immediately. My sister arrived, and we reached hotel. The hotel staff had no information about the online payment. They made us call Oyo rooms, and after talking to the Oyo guy, the receptionist let us in and showed the room, and took our Identity card to be returned back during checkout. Next morning, while checking-out, there was a different lady "Sandhya" who again started the whole story of payment not received (as it did not reflect in her Tablet provided by Oyo). I showed her the transaction SMS, then she changed the story saying "but this payment is for Rs. 1099, for one person, but for 2 people it's 1499. I told her I just came her to pick my sister and I did not stay in the room in the night. Then she changed the story back to "I did not receive any email from Oyo). Then I showed her my transaction confirmation and payment email, with SMS. But she insisted until she gets an official email on "their hotel's email id", she will not proceed with the checkout. We called Oyo, and as per their standard "Callback in few minutes", we called 3 times their customer care, and no one helped us out. Each of their executives is automated robot types who just give a standard response "we are escalating the issue and we will call you back shortly). Since my sister had a flight to catch, and alread 45 minutes of waiting at the counter trying to make Oyo guys talk to the hotel staff were futile as they were all in the process of "responding back in few minutes". Since we were getting late, and I did not have enough cash in my pocket, I offered to the hotel lady to keep my mobile phone (Xiaomi Redmi 4G) worth Rs. 10, 000. She immediately agreed to keep it. And agreed to give a written note that it will be returned after we deposit the Cash, or if Oyo Rooms send them an email with the confirmation that the payment has been completed. The mobile phone was seized, and we left to drop my sister to the airport. I hope my mobile is in safe condition and I hope to get it again. It was an embarrassing situation and a really backward, just like the atrocious landlords in the Mother India days. Oyo is a communication disaster and I would not recommend anyone to use their services. The Oyo guys do not talk to Hotel staff on their phone, nor do the Hotel staff take any responsibility on behalf of Oyo and they ask you to make all the phone calls. It's an unholy marriage between two irresponsible parties and if anything wrong happens in such situation, both parties will keep blaming each other. Please do not use Oyo services AT ALL! They must be inexpensive, buy they are really "CHEAP". I hope my mobile phone is safe with the hotel receptionist.