[Resolved]  OYO — complaint about being cheated at hotel oyo 2046 president hotel kanpur

Address:Oyo 2046 Kanpur president hotel, Kanpur, Uttar Pradesh

The manager at the hotel president oyo 2046 demands extra money for good room if not provides worst dharamshala type of rooms, rooms are very stingy stagnated & full of cockroaches on the bed. Whole body got rashes due to cocroches and bed bugs by one night of stay there.

I thought i vl rate poor in app but the hotel manager cheated me & took my phone at the time of checkout & rated 5 start by himself

Its a fraud hotel & are cheaters

Please take strict action and remove their rating and let start again from beginning

I have seen same process of cheating being done to other customers also

They have rooms which shud be rated 0 star or 1 star but the app shows 5 star all due to their fraud & cheating

Taking customers phone by telling they want to see booking id for one last time & rating themselves 5 star

Worst hotel ever, better to stay at railway station than these cheating hub
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Nov 6, 2019
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 06, 2019
OYO Rooms Customer Care's response
Hi Guest,

We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking ID so that we can look into your concern and assist you in a better manner.

Regards,
Team OYO
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