OYO — illegal charges applied on rent | |||
I had been staying in oyo life 23154 marunji against the booking id 10702. At the time of joining oyo life, it was clearly told that their is no common area maintenance charge (Cam), but after 3 months, we got the receipt including cam charge of rs.290. This was unethical practice done by oyo life and it was against the policy. No one has the explanation why it has been increased. Just increased, and you have to pay within 5th day of the start of month otherwise fine will be added. I have requested for the checkout on same day because of no solution was provided from oyo. Now after checking out, again i am getting the mail that rs, 457 has been deducted from my security deposit for this cam charge. It would be better to call it a scam. If oyo is going to charge for anything then why it has not been informed well in advance? All of sudden, the cam charge has been added and then i requested for check out which we can do only after serving a notice period of 30 days for which you have charged the next cam charge. And how come cam charge directly increased from rs.290 to rs.457. At start of joining oyo, it was mentioned that the complete security deposit will be refunded but now they are deducted rs.500 in name of kyc and another rs. 457 for cam charge. I had not even received my referral amount of rs.700 which was promised to be transferred on paytm for referal. Please look into the matter before i escalate it. The second cam charge is totally inappropriate, please refund it along with security deposit. I had a horrible experience living in oyo life. Thanks, -shubham sinha Was this information helpful? | |||
OYO Rooms customer support has been notified about the posted complaint. Verified Support Oct 10, 2019 OYO Rooms Customer Care's response Hi Shubham, sincere apologies for the trouble caused to you. We have noted your concern, please allow us some time to get this checked for you.~myra
Verified Support Apr 03, 2020 OYO Rooms Customer Care's response We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We've sent an email to the registered email ID with the details. Kindly check the same. Do let us know for any other assistance. ~Dia
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