OYO — non availability of oyo room even after paying rent in advance

I had booked a room in OYO 958, Hotel Greenwood INN, Madiwala, Bangalore on 6/1/19 for my cousins(3 persons, My sister, her husband and daughter who were going to take admission in Christ University Bangalore) woith booking ID BQCJ5478. The checkin date was 7/6/19.As per the message received from OYO, an amount of Rs.904/ has been paid by me on the booking date itself within 3 hours of receipt of the message and I received a message from OYO stating that my booking is confirmed around 1.40 pm on 6/6/19 itself. But when they reached the hotel on 7/6/19, the hotel authorities denied room saying that there is no booking done in that booking ID and asked to contact OYO. I contacted OYO customer care representative to solve the issue. He agreed that it was a confirmed booking and asked to cancel booking if the hotel authorities are not providing room and assured that the amount will be credited to my account. But while cancelling the booking, it seems that an amount of Rs.999/- will be deducted from payment. Without getting the room the travellors encountered a lot of trouble. and OYO is penalized us by deducting cancellation charge. Hence I would like to get back the amount remitted alongwith the compensation for all kind of losses and troubles occurred