[Resolved] OYO — non payment of refund

Piyush Radesh

Website:

www.oyorooms.com

I booked room at Oyo 40128 grand park hotel, on oyo app on 16, Dec 19, and paying for it via google pay an amount of ₹957. booking id JMTF7953. hotel didn't accept the online payment and was denied checkin, so oyo customer care services canceled my booking n made another booking in the same hotel for which i paid for it in cash, and was offered full refund of amount paid for the earlier booking. on further enquiries regarding the refund i was connected to Ritwik singh, guest experience manager, who said refund is initiated, it will reflect in my account within 7- 14 days, even aftr 17 days the refund status is still under processing

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Jan 6, 2020

Complaint marked as Resolved

finally got the refund, just had to persistent wit ur complaints

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. We have shared the details with our dedicated team and our team is working on the same. Please allow us some time.

Regards,
Team OYO

Verified Support

Jan 06, 2020

OYO Rooms Customer Care's response Hi Guest,

We are sorry for the inconvenience caused. We believe our team has already connected with you for your resolution and has done the needful. Do let us know for further assistance.

Regards,
Team OYO