[Resolved]  OYO — oyo cancelled my booking without my consent

Website:Www.oyorooms.com

Sir I had booked an OYO room Via OYO App on 6th June 2019 at OYO Home 19988 Elite Resort using AMAZON pay(₹1240.00) and OYO special coupon(₹1559.00) total room Tarrif ₹2799.00
Which was cancelled on 1.10AM of 8th june( i was notified with an SMS from OYO) stating that "Your booking ID: LQCB3654 is no longer valid therefore Your booking stands cancelled. Your refund (₹699.00 ) will be processed in 7 days.
I immediately tried booking the same hotel room on same date with the cide i had used previously but I was unable to book as the Code was expired now.
In the morning i contacted the Customer care number of OYO and asked that my booking is cancelled without my consent and so i have booked it again with Higher prices of ₹2066.00+ OYO coupon(₹733.00). I requested and told them that It was done with your mistake so the full refund of previous cancellation (1240.00) and the difference of New booking price and Previous Booking price i.e. (826 - (minus)Amazon Cashback of ₹124.00)= ₹702.00 rupees should be refunded to my mode of payment. So the total refund has to be 1240+702=₹1942.00 but they just refunded me ₹699.00 as per their cancellation policy.
I request OYO that firstly... these kind of Automatic cancellation should not be done by your side. AND SECONDLY... if it has happed feom Your side..the consumer should not be affected. So please ensure that the full refund of ₹1942 is processed.
Thank you
+3 photos
Was this information helpful?
No (0)
Yes (2)
Jun 10, 2019
Complaint marked as Resolved 
OYO has sent an mail regarding wrongful cancellation of my hotel booking. They have sent a full refund on old and new booking. And they themselves have booked the same room on same price. I just have to pay it on my convenience. Thank You Oyo. Thank you consumer Complaints forum.
OYO Rooms customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    OYO Rooms
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    6582
    Pending
    1005
    Resolved
    4541
    OYO Rooms Phone
    +91 93 1393 1393
    OYO Rooms Address
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    View all OYO Rooms contact information