[Resolved] OYO — refund of a cancelled booking | |
I made a booking with Oyo with booking ID TAKD3576 on the 4th Dec, 2019 and cancelled it after 2 hours due to change of plans. There was a 100 % refund if cancelled before 14 Feb, 2020. The OYO customer care team claims they settled the amount on 23rd Dec, 2019 and provided me an ARN for the transaction. However, the bank (American Express) says they did not get any payment from OYO for refund. Where is my money? What do I do? How can American Express pay me if they haven't got it from OYO? Was this information helpful? | |
Feb 10, 2020 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 10, 2020 OYO Rooms Customer Care's response Hi Guest, We apologize for your aggravation. We will get this checked for you and our relevant team will connect with you for your assistance. In the meantime, your patience would be highly appreciated. Regards, Team OYO | |
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