[Resolved] OYO — refund status | |||||
Booking id:unji5893 Booking name:ebrahim Booking mail id:[protected]@yahoo.com Booking id:rishi Booked on:06/06/2019 Issue escalated on 07/06/2019 Due to govt sealed that booked hotel, hotel employee didn't respond. Our whole family waited in road at midnight 12am to 4am. We tried to reach you that customer care to arrange alternative or refund the amount, very poor response and they will cut the call with out providing any solution or response. Also they told the manager or senior cr person will get in touch or call back for refund process, but still we didn't get any response. Next morning again we have escalated the cr person to initiate the refund process, they told that you will get refund amount with in 7-14 working days over telephone confirmation and mail confirmation, almost 22 working days has gone, still there is no any update about the refund. Again trying to reach the customer care, same call is get disconnecting and very poor response. So, from registered booking mail id we initiated the refund escalation, they responded that check the cancelation policy, we didn't cancel the room then why we have to read the cancelation policy. So, narrated the full story, waiting for there call back, response and solution over these issue Was this information helpful? | |||||
Aug 3, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 02, 2019 OYO Rooms Customer Care's response As checked we have already initiated your refund from our end and will take 7-14 working days to reflect in your account.Regards Team OYO | |||||
 2 Comments | |||||
Comments
I have booked room through OYO, But then hotel people not accepting booking through OYO they asked me to cancel the booking. so i canceled on[protected] but till now i have not received any refund amount. OYO is literally cheating us with out any proper information
OYO Rooms Customer Care's response, Aug 23, 2021
Verified Support
Hi, we are really concerned about your experience. OYO Hotels & Homes aims to provide the best hotel experience to all its users. Please share your booking details to get it checked and assist you further. ~Team OYO
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i had booked oyo room on 29/06/19..my money was deducted through phone pe..but my room is not booked yet...i felt this proboem so many times
i called customer care 4 times..but no response from their..worst service ever
never book hotel room through oyo...
We are very sorry for the distressing experience. Please share the booking details and our team will get this checked on priority.
Regards,
Team OYO