[Resolved]  Oyo Room — Refund of booking amount made through debit card

Address:kolkata
Website:oyo rooms

I have booked a hotel adarsh at bilaspur (Chhattisgarh) through oyo rooms on[protected] for rs. 2872. Through my yes bank debit card. But after booking of the same and payment of amount i have had cancelled the booking at hotel. Since then i am struggling for my amount to get refund which i have paid to the hotel but couldn't stayed. Moreover i have many conversations with oyo guest experience manager as they have assured me that i will get my amount refund within 7 working days.

Here i am providing my booking details:-
Booking id-zqaf0749 hotel adarsh juni line bilaspur.

Further i have visited to bank's home branch to raise complaint against the same and i have initiate the complaint through charge back on[protected].
But then also neither i have got refund nor any status of assurance which make me satisfy.

Its been more than 4 months since i am getting procrastinating answer.

Hope my query will resolve soon.
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Aug 8, 2021
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2020
OYO Rooms Customer Care's response
Hi Ram, we truly regret the inconvenience caused. Thank you for sharing the details. We have raised your concern with the right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.~dona
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