[Resolved] Oyo Rooms — Accommodated in standard hotel when booked for premium hotel

niraj237

Address:	Gurgaon, Haryana
Website:	www.oyorooms.com

Dear Concerned, With great excitement I booked Oyo Rooms for my Nainital Trip. I booked a Premium OYO room ( Channi Raja ) under Booking No. TLRJ6154. After i reached Nainital on 15th November '15, I was shocked to find out that Channi Raja has no contract with OYO. Imagine my state of mind to find this on a Chilly evening with my Wife. After speaking to the Call Centre, I was offered Hotel Ahuja which was a very standard Hotel. I had to accept it as i had no other choice in that cold evening and we were very tired after a full day journey. The Room was not upto the mark along with bathroom and also Channi Raja is far more superior Hotel than Hotel Ahuja. This is cheating as i was not informed about it before reaching Nainital.Because of this i demand refund Or compesation for this inconvenience and cheating. I have not receievd any reply to the number of email which i have forwarded to OYO. You may contact on the email [protected]@gmail.com as i am unavailable on the Indian Contact number being out of the country. Thank You and awaiting your reply. Niraj Kanojia

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO