Oyo Rooms — Amount deducted from my account by OYO Hotels denied

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings

The issue that I have experienced was: I booked a hotel in Nainital through OYO on 2nd July 2021 after paying 50% advance but on the next day I received messages that on account of not paying money our booking is not confirmed. After calling OYO CUSTOMER CARE several times, they told us that no booking amount is received from my side though I have the evidence of GOOGLE PAY HISTORY where transaction is shown as completed. After that I booked another hotel by physical visiting Nainital. OYO told me that my money is not credited to their account and will be returned by to my account in a week but today when I called GOOGLE PAY CUSTOMER CARE, they told me that your payment was successful and credited to OYO successfully. Therefor I want to lodge a complaint against FRAUD committed by OYO on me by taking my money and not confirming booking by saying that no money is received and pay money again. So I request you to please help me out in this issue as there are several other customers who are cheated in the same fashion by OYO HOTELS and this is their way of earning and cheating us with our HARD EARNED MONEY. Even in that tension of loosing my money we also got an accident near Nainital which cost us around Rs.40, 000. So please cooperate and help me in this issue.
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OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2021
OYO Rooms Customer Care's response

We are sad to hear this. We would like to help you at the earliest. Please help us with your booking details so that we could assist you further. ~Simi

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