[Resolved] OYO Rooms Arakashan Road 2 Hotel Sun International, 7875-79, Arakshan Road, Paharganj, Delhi — Over charged in name of online booking
Dear Sir / Madam, I had booked single room, single accommodation via OYO at OYO Rooms Arakashan Road 2 Hotel Sun International, 7875-79, Arakshan Road, Paharganj, Delhi. Booking Details BOOKING NO: OQJP9731 CHECK-IN:[protected] CHECK-OUT:[protected] NIGHT(s): 2 ROOM DETAILS: 1 Guest 1 Room Upon checking out, the hotel manager, Mr.Bal Krishna Yadav expressed shock on how i got such a cheap price and then tries to extort additional money in the name of online charges of Rs 500. I would like to know why this was not mentioned by OYO to me that a additional charges have to be paid to book hotel online ? And if such charges are not applicable, then why am i harassed by hotel manager to pay the amount? I would like a strict action from your end, or i shall never ever trust OYO again and will also notify my frequent traveler friends and colleagues to not trust and book OYO hotels. Contact details of Hotel manager who asked extra money is [protected] Thank you. Aum Shethia +91 [protected] 1 single room 0 double room 0 triple room TARIFF DISCOUNT ADVANCE TOTAL PAYMENT STATUS ₹1598
Complaint marked as Resolved Jun 12, 2016
I would like my complaint to be removed.
Verified SupportOYO Rooms Customer Care's response Oct 13, 2015
Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO
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