Oyo Rooms — booking failed after payment, oyo refuses to acknowledge the payment and refund my money

Address:

122001

Hello I am Adityaa. My number is [protected]. I tried to book a hotel called oyo 14586 south delhi hotel in Gurugram yesterday around 11:30 am. I made the payment(Rs 859) using paytm and the app crashed. When I Opened the app again, there was no booking but my money from paytm was taken. I called oyo so many times and they said they didn't get any payment from paytm. They registered my complaint twice and promised to respond within 24 hours but nothing so far. My complaint IDs are 8119456 and 8121042. Nobody is replying on oyo ping. I have sent them so many messages and screenshots regarding payment made from paytm. Oyo order number on paytm is #5820gnaawudlqweh9rjtts3a and paytm transactionID is [protected]. Kindly look into this and refund my money. OYO has poor customer support. I talked to them for more than 2 hours and no help was provided.