[Resolved] Oyo Rooms — booking id kdwp7132

Mayuresh Pawaskar

from Mumbai, Maharashtra

Address:

B-35, B-WING 301 GOKULDHAM, GOREGAON EAST, Mumbai City, Maharashtra, 400063

Hi,
My name is mayuresh pawaskar on 27th june 2019 i booked sorina hillside oyo malavli, exactly a month prior for 27th july and 28th july considering that the property has perfect location and a swimming pool with high demand.
Yesterday monday 22nd july i received a msg which says you have been shifted to other hotel which is away from malavli also with no swimming pool. I am highly disappointed by this kind of service. There are kids coming along with me who really want to enjoy the pool. I demand that my stay to this hotel should be intact. If the property owner needs more money i can pay but such changes at last moment is intolerant.
Please provide a proper resolution and work on priority on my booking.

Mayuresh pawaskar
Times of india

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Aug 29, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

OYO Rooms Customer Care's response Hi Guest,

We apologize for the inconvenience caused to you. This is not an experience we want our guests to go through. Your issue has been escalated to the concerned team, they will contact you soon.

Regards,
Team OYO