Oyo Rooms — Booking ID MTQB0263 - Request for refund against cancellation - Reg | |||
Hi Team, Wish of the day! I hope you are staying safe and healthy through these unusual times! I thank you for providing such a great service by OYO across India. I am always feeling good while using your services. I beg to inform you that I have been booked a hotel room through OYO rooms on 03.11.2020 @ 04:43 PM and made payment of Rs.862 through Paytm, and then I realize that booking was not correct then I cancelled same day @ 05:01 PM and I have booked again and used that booking. In this whole thing I was confused in the OYO app and did not understand the booking procedure properly. The amount of Rs.862 debited in my account which is charged for booking. Now I request you to refund my amount of Rs.862 against cancellation. And also request you to treat this request in a special case and do the needful, because I am facing an unprecedented situation and heavy financial difficulties during the Covid19 crisis, this transaction amount is very big amount to me in this situation. I hope this will resolve my request and thank you for your time in this regard. Was this information helpful? | |||
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OYO Rooms customer support has been notified about the posted complaint. Verified Support Nov 05, 2020 OYO Rooms Customer Care's response Hi, we are sorry for your experiences. We have raised your concern with the right team, and they are looking into the matter. We would request you to kindly allow us some time to get back to you.Regards Team OYO | |||
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The amount of Rs.862 debited in my account which is chargedfor booking. Now I request you to refund my amount of Rs.862 against cancellation.
And also request you to treat this request in a special caseand do the needful, because I am facing an unprecedented situation and heavyfinancial difficulties during the Covid19 crisis, this transaction amount isvery big amount to me in this situation.
I hope this will resolve my request and thank you for yourtime in this regard.