[Resolved]  Oyo Rooms — booking id rqda7438

After getting a pathetic experience i thought i should write a email directly to you as the money you are spending on your customer support is really a waste.

Yesterday i made a booking and i was in a mood that haaaaash! Now atleast for hotel i dont need to roam here and there because in this digital world oyo app has done the same.

However, when i reached to hotel the story was something diffrent.

The guy first of all clearly denid me to give the room and the funniest part of the story was when i called your customer support they ask me to give the call to the property manager and i have done the same after that the property manager was took the customer support guys happiness over the call with lots of sweet words i hope you understand what was it.

Then the customer support guy asked me to wait for 5 mins so that he can arrange alternate room for me. But i dont know which wall clocks you have given your customer support guys in which till now the countdown for those 5 minutes is not over.

It seems you have made this facility of booking rooms for a comfort of customer but sorry dear the backbone of your oyo rooms i. E. The customer support and room allocation guys are not doing up to the mark.

Its just to show you the performance of your own business if your can do something this is the right time to do it. Otherwise as a customer i have other options like mmt and goibibo but you will be left with only one to shut this company.

Regards,
Manish adwani
Customer of oyo