[Resolved] Oyo Rooms — booking id th-veoy1527

vnsinggh

from Jugsalai, Jharkhand

Address:

831001

30 days back i have booked a goa tour starting from 18th august 2019. I had cancelled the tour after two days due to some reasons. Although cancellation policy is written in invoice. You also agree that most of the people did not see the cancellation policy. Last 28 days daily contacted your customer care or support team asking for my advance money, now today they are saying that no refund is possible. I have paid nearly rs.20000.00 money to oyo. Being a senior citizen this amount is very big for me.
My booking id is th-veoy1527.
Please help me regarding this.
As per oyo team no booking of hotel was done prior to cancellation.
Also as per oyo team hotels and cab return the money without penalty.
Please look into it and do the needful at the earliest.
Regards
V n singh
[protected]@gmail.com
[protected]

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Nov 27, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

OYO Rooms Customer Care's response We worked on the concern raised and have communicated the needful resolution over the call. We again apologize for this and assure you we’ll take care of your stay in the future. Let us know for any further assistance, thank you! ~Dona