[Resolved] Oyo Rooms — booking not honored

[Resolved] Oyo Rooms — booking not honored

V [email protected]

Hi, I had booked "oyo 23323 hotel dove" in hyderabad. I even got email confirmation from oyo. I confirmed the same on phone also with oyo. To my surprise when i reached hotel. Hotel rejected the booking. I was with my family (Includes a small child). Hotel did not entertain any discussion. Oyo also did not provide alternate room. I had to step out and look for other hotel myself. All this happened in city i was travelling to and at 7:30 pm. I'm not going to deal with oyo going forward. Thanks Vivek Was this information helpful? No (0) Yes (0)
Oct 19, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Sep 17, 2019 OYO Rooms Customer Care's response Hi Guest, We are sorry to hear about your experience and we regret the inconvenience that you had to go through. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users so kindly share with us your booking details so that we can look into your concern and assist you in a better manner. Regards, Team OYO
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Comments

Pravat adak

from Mumbai, Maharashtra

I booked a room through oyo.when I checkein hotel they tell me we not allotted any room for oyo booking we don't have any tieup with oyo.Then why oyo showing in this hotel in oyo app why not remove in those hotel.So many times common people are harrased by those hotel.I request oyo please give a appropriate facility not harrasement...

OYO Rooms Customer Care's response, Sep 18, 2019

Verified Support

Hi Guest,

OYO Hotels & Homes aims to provide a comfortable and secure experience to all its guests. Thank you for bringing this issue to our attention. Kindly share your booking ID or contact details so that we can look into the matter right away and fix it for you.

Regards,
Team OYO