[Resolved]  Oyo Rooms — change of hotel without informing

Last month I booked a hotel (OYO room) for my father in Darjeeling for a 2 nights stay. Firstly, I was misled by the address which these people showed as Darjeeling, when in reality it was in Kalimpong which is 50 kms away from Darjeeling. Then on the day of the stay a person from the hotel called saying that your booking has been cancelled and you are allotted a different hotel, the details of which he was supposed to give us but he cut the phone without giving any details. Thankfully there was time for my father to reach Darjeeling so I called the Oyo call centre from Mumbai to know what was happening. The person on the call centre was not ready to give me any details just because I had booked the room through MMT. After calling about 10 times, a person agreed to give the details of the new stay. He said that he will send an SMS regarding the new details but I didn't get any sms. Luckily I had asked him the name and number of the new hotel, I searched it on Google and then my Dad went there.
It was a complete blunder & harassment on the part of Oyo and I'm now convinced that I'm never booking a hotel online. My father is a 59 year old man who was traveling alone there and this was not what I wanted him to go through.