[Resolved] Oyo Rooms — Charged double Tariff and paid for breakfast even that was not provided

Diksha Monga

from Delhi, Delhi

Aug 14, 2021

Website: www.oyo.com

Hi i booked hotel on oyo. First it was quite hard to find it. I called hotel they didnt even respond then when i reached hotel they made excuse that ur booking couldnt work they can get me room though at 1200 but i see myself checked in checked out on app even asked me how was my stay and all. However i was having bill of 599for room and 95 added for breakfast but they charged me 1200 and no breakfast provided. I called customer support for resolution. No one resond thr even. Even hotel quilt was blood spot. No one replaced that even.

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Sep 27, 2021

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 25, 2021

OYO Rooms Customer Care's response Hi Diksha,

What you have described certainly does not meet the standard we set forth. While no apology would be adequate to make up for the inconvenience caused. We will do all we can to resolve this ASAP.

Request you to share your booking details so that we can reach out to you at the earliest.

Regards,
Team OYO

Verified Support

Aug 25, 2021

OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.~Dia