[Resolved] Oyo Rooms — cheated on dubai package | |||
The seller of the Dubai package told us that the flight to Dubai is a connecting flight and it will halt for some time in Amritsar. 1 day before we got to know that we’ll have to change the flight from Amritsar i.e., we first went to Amritsar from Delhi and reached Amritsar by 7:10 A.m on 5th Jan 2019 We went to Indigo counter to take another flight from Amritsar to Dubai.The Indigo people told us that the flight took off at 3:20 a.m on 5, 1, 2019 The seller never checked online about the flight status neither did he inform us about any changes in flight timings. The Oyo team told us to book another flight tickets for our 6 people of approximately Rs 1, 10, 000 from the counter and they assured us that they’ll send the confirmation mail to refund the payment for the flight tickets of these 6 people on the same day. It’s more than 48 hours, we haven’t received any confirmation mail nor they are assuring us about the refund . The parents who are travelling are with almost no cash in Dubai.They faced soo much of problems but Oyo team is totally unconcerned.The parented had to wait for another flight for 8 hours. The seller has not been picking up the call since such an issue was created nor are we getting any reply on mails . We are not getting any assurance from their team.No one is looking after this matter Hopefully you can help us . Was this information helpful? | |||
Mar 10, 2019 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Jan 08, 2019 OYO Rooms Customer Care's response Dear Guest, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly. Regards, Team OYO Verified Support Feb 05, 2019 OYO Rooms Customer Care's response Our team had attended to concern diligently here and therefore we have sent you the needful communication over the mail, kindly acknowledge the same. We further assure you that such instances will not take place in the near future. If, you need any further assistance please let us know.Regards, Team OYO | |||
 2 Comments | |||
Comments
Your team isn’t understanding yet that it was their mistake that they did not inform me that I would get messages from airlines
And why didn’t Mr Ajay Verma checked his mails and inform us before in hand
And I need to be compensated for the deceiving hotel information and transfers done on SIC basis.
Solve this on urgent basis or I am filing a case against your team in Consumer court
And why didn’t Mr Ajay Verma checked his mails and inform us before in hand
And I need to be compensated for the deceiving hotel information and transfers done on SIC basis.
Solve this on urgent basis or I am filing a case against your team in Consumer court
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Happy new year gift from oyo
We are on the road in goa with 4 years child.
After reaching goa packaged hotel not booked for us.