[Resolved] Oyo Rooms — Check-in Denied and Didn't refund My money

[Resolved] Oyo Rooms — Check-in Denied and Didn't refund My money

L Luckylalitsingh from Delhi, Delhi Jul 1, 2022 Jul 4, 2022 This thread was updated on Jul 4, 2022

On 30th June i booked a hotel from OYO app and when I reached hotel for check-in they denied for check-in and demanded extra 400 rs. If I want to check-in and they said without paying this amount we can't give you room and after that they said u can cancel your booking as I we are not providing u check-in. So I cancelled the booking and OYO charged Me whole booking Amount and Didn't provide refund of my booking and that's really bad Thing that happened to me in my overall OYO experience as I'm loyal customer of Your company. I need my refund and i called 20 times on your helpline no. And they can't resolve my problem . So I need my money back and plz help me regarding this. MY BOOKING ID - LWTB3132 My contact email - [protected]@gmail.com Was this information helpful? No (0) Yes (0)
Jul 4, 2022 Complaint marked as Resolved They mail on my registered e-mail I'd and they also send a notification on Oyo app regarding refund and there was a link for refund process in which I have to fill my bank details to get a refund and within 1 hr I got my refund after submitting the details. And their email id is [email protected] OYO Rooms customer support has been notified about the posted complaint. Verified Support Jul 04, 2022 OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. We will quickly check the details and help you. ~team OYO Jul 04, 2022 Updated by Luckylalitsingh Thanku so much Team OYO. I got my money back and i m happy with this quick resolution of my problem and i really appreciate this . Thanku OYO and consumer complaints.
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