Check denied at the time of booking date due to self made age restriction, according to property manager age should be greater then 18years 6 months at the time of check-in.
Already logged complain regarding the same and spoke to Suddajit Saha from Guest Experience Team on same day, i asked to connect me with his superiors because didn't received any satisfactory solution regarding my concern.
Instead of arranging call, he closed my complaint and also cancelled my booking without taking me in confidence.
In the meantime dropped couple of emails at [protected]@oyosupport.com and tried on helpline number as well, but no response.
Due to denial i didn't stay, i want refund ASAP.
Kindly look into this matter, you can also go through IVR and check conversation between me and Suddhajit Saha.
Booking Details are as below:
Dear Customer, your booking ID JH8M7453 with OYO is confirmed.
Hotel name : OYO 76761 Kaustubh Inn
Check-in : 21 Jul, 12:00 PM onwards
Check-out : 22 Jul till 11:00 AM
No. of rooms : 1 Classic (2X) Room
Number of guests : 2 guests
Address : A4 patel garden, Dwarka, Dwarka Tehsil, South West Delhi, Delhi, 110078, India, Delhi
Reason for Denial : Age should be greater then 18 years and 6 months.
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