[Resolved]  Oyo Rooms — Confirmed room not available

Address:	Bangalore, Karnataka, 560070
Website:	www.oyorooms.com

I had booked a room in Pai Vista on KR Road in Banashankari 2nd Stage in Bangalore for Dec 6 & 7, 2015 via OYO Rooms. The room was confirmed while booking. Oyo also called me multiple times to confirm the booking including the day of check-in which is Dec 6. When I showed up at the hotel at the time of check-in at noon, the hotel manager told that all the rooms are booked for that day and none are available. He also mentioned that they have informed Oyo of the non-availability well in advance and they could do nothing to provide any accommodation. He also called Oyo Customer Service to inquire about the booking. The representative mentioned that Oyo would call me within 5 minutes and provide alternate arrangement. I waited for half-an-hour in front of the hotel with all my luggage and received no such call. When I tried to call back, I was put in the queue for more than an hour. I had a meeting to attend at 3 o'clock which prevented me from waiting any further. Without any other option, I had to find another hotel on my own in a new city where I did not speak the local language. I also had to shell out 5 times the original price of the room since it was a last minute booking. When I tried to call back customer care later that night, they were so rude and mentioned that I should have stayed on the road and tried to connect with one of their representative to find an alternate room and that it was my mistake to have left the hotel. I have never seen such bad service for any other online portal and an even worse customer service. I request a refund of the charges I had to pay for the room from Oyo Will never ever book via Oyo. Booking number: YRMN9834 Contact: [protected]@gmail.com