[Resolved]  Oyo Rooms — Customer care

Address:	Gurgaon, Haryana, 122103
Website:	Oyorooms.com

Firstly the oyo application showed the wrong hotel at the destination that is Lajpat Nagar, Delhi. I roam about 1 hour in this area to find the hotel. Afterwards i came to know that the hotel destination was in Bihar. I talked to their customer care executive he said he is arranging me a hotel near to that area. He booked a hotel and said the discount given to me is of 45% for the fault from their side and telling that there are all the facilities like mini fridge etc which was not available in the room. I checked the price of the room in the application it was of Rs 1299 and only Rs 242 discount was given to me and on talking the customer care executive said it is given on room tarrif. After making another call to the customer care one of tour executive said he is forwading the complaint to the team and action will be take soon and assured me twice that he is calling me back in 15 minutes which he did not.