Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Address:	Thane, Maharashtra, 421501
Website:	www.oyorooms.com

I had submitted this complaint on Consumer complaints details as below:

Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Mangesh Gagare on Dec 11, 2018
We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel reception, we were informed that rooms will be allotted for 1 day only which is unethical & extremely unprofessional. I would never recommend anyone to book through oyo.

I had raised my complaint via Email to which OYO had replied to refund me some amount(details as below):

On Fri, Dec 21, 2018 at 1:32 PM Mangesh Gagare wrote:

Dear Sir,

I have not received any reply nor any refund.Kindly reply immediately.
Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Sat, Dec 15, 2018 at 11:26 AM Mangesh Gagare wrote:
Dear Pankaj,

As discussed pls find attached herewith Invoice of the non oyo property.Since my colleague Mr. Hemant was at Nasik along with customer, bookings are done by him.
Kindly do the needful.

Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Fri, Dec 14, 2018 at 4:52 PM Pankaj Tiwari OYO wrote:
Dear Mangesh,

Greetings of the day!

As discussed with you on the call we would request you to share the GST invoice of the NON-OYO property so that we can initiate the refund of the extra amount paid by you.

Pankaj Tiwari
Customer Experience Manager
Online Reputation Management
pankaj.[protected]@oyorooms.com


On Wed, 12 Dec at 4:23 AM, NAVDEEP SINGH wrote:
Dear Mangesh Gagare,

This is regarding your concern against the Booking ID PTLC3501 .

We are diligently working towards a resolution so we can resolve your concern and will make sure that needful is done to make up for the inconvenience you had to go through.

Our guest support team has been trying to contact you on your mobile number [protected] however we have not been able to connect with you, due to non business hours, so our concerned team will contact you very soon.

We would request you to share with us an alternate contact number or a convenient time for us to get in touch with you. For us, guest satisfaction is the most crucial part of the experience we intent to provide and we would make sure that your concern is resolved at the earliest.

Your patience and cooperation in this regard will be much appreciated.

Have a great day ahead.

Regards,
Navdeep Singh