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[Resolved] Oyo Rooms — Denied check in and refund as well, a fraud of 1489rs, please help me
I booked an Oyo Room and paid 1600, but when I reached the location I was denied check in even though i paid in advance the money and was asked to leave, in that time I was shifted to another hotel without my consent and that was so bad compared to what i paid for, so I canceled the booking and oyo called this as my mistake and dint even give my money back. Oyo refunded only 111 rs out of 1600, and this was there mistake, my check in time was 12 and around 12.30 they changed my hotel, i was waiting for 1 hour to find a solution and they just change my hotel to a very bad hotel which i dint want to go to, so i cancelled the booking and refund too i dint get.
Booking Id- XT6G0344
Phone number - [protected]
OYO Townhouse Chic 364 Richmond Road Near Cubbon Park, - BOOKED AND PAID FOR THIS HOTEL, BUT DENIED CHECK
Collection O Hotel 29 Church's Inn Near Cubbon Park Hotel - WAS SHIFTED TO THIS HOTEL AFTER 30 MINS OF CHECK IN TIME, BUT I DINT PAY FOR THIS HOTEL, SO I HAD TO CANCEL.
If you cannot give me the hotel room i wanted then dont change it without my consent, this is unfair and a fraud.
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Aug 20, 2023Complaint marked as Resolved
They called me and spoke well, not used to talking to an oyo employee who is trying to resolve the problems. thanks
OYO Rooms customer support has been notified about the posted complaint.
Aug 29, 2023OYO Rooms Customer Care's response We appreciate you giving us the chance to assist you . Feel free to reach out to us in case you require any further assistance from us and we'll be glad to help :) Hope you are taking good care and staying safe :)