[Resolved]  Oyo Rooms — denied check in and worst customer service

Address:

Bidar, Karnataka, 585401

Recently booked a hotel in bidar at spot on sai palace. I reached the hotel at 11:00PM at night. He denied me check in saying that rooms are not available. Then after lot of followup from oyo support they shifted me to spot on 38700 new venkateshwara lodge. The main thing is before shifting me thay didnt even think of calling the other hotel that whether they have spare rooms or not.

At 12:00 I somehow managed to reached the newly shifted hotel and what I find is the same problem again. He denied me check in. My battery was totally drained up. There were chances that I could have slept on bus stand just because of worst oyo service and experience.

I managed to charge my phone in a 24hr critical care hospital and then started callin each and every hotel from justdial and then found a room at 02:00 and checked in there. You made me walk 5-6 kms at 02:00 in the night which could have been riskier.

The hotel charged me Rs 1200 for the room. I request you to kindly add the 1000rs to my oyo wallet which I can use it next time directly without any T & C.

Also this is the 3rd time I faced same issue in 4 days. Same was the case at gulbarga OYO 30475 Sangam Residency. He charged me 1200 when I had already paid 600 for the room.
That time OYO senior support executive told me that I will add Rs 500 to your walllet so that you can use next time but it has not been added yet. WORST SERVICE AND EXPERIENCE.

And the main part is that OYO 30475 Sangam Residency is still shown in the OYO app, whereas the reception guy at hotel told me that sir our tie up with oyo has finished 2 weeks back, I dont know why have they not stopped booking on App. Its been 2 more weeks now but still the same hotel is being shown in OYO. Your service team is pathetic. They dont know how to solve a problem, they just want to complete their working hours and leave. They are not at all concerned about the customer.

Also, your call transferring system is worst. After 5 min of hold 2 of OYO customers get connected on call. This has been repeated with me several times.

Please OYO instead of focusing on expansion to china, vietnam etc better focus on the quality at existing places.