[Resolved]  Oyo Rooms — denied to provide room and online payment deducted 2 times

Address:

Jaipur, Rajasthan, 302003

Hi
My 1st booking id - svhe0825 (Hotel satkar oyo 48064)
2nd booking id - fgqe4926 (Hotel eden oyo 9424)

Date - 16/08/2019

I want to share my exprience with oyo rooms. They are pathetic and cheater. I had worst exprience with both above mentioned hotels. I have called customer care care but still no proper solution provided.
Sequence of the events:
1. I went at hotel satkar in rajapark jaipur. I was denied to check in even when i paid the amount already at the time of booking from the app. He said our property is new so we can’t accept your booking. And your booking has been transferred to another hotel. When i called customer care he talked with the person on reception. But he gave same reply to him.

2. Due to carfue in some location in jaipur including rajapark i was not able to acces internet so i couldn't book new hotel. So i called my friend who could access internet and ask him to book a hotel. Then he booked hotel eden at agra road jaipur and also done payment online. When i went there and show them booking id the hotel reception guy said he can't accept online payment booking he also told me reason clearly that oyo dont pay sometimes and bounce their payment so that they dont accept. He started arguments with me and his behievour was inmannerd and unprofessional and he suggest me to stop using oyo. Then called on customer care he took on con-call to property manager he clearly denied that you didn't visit in his hotel.

So please tell me who is responsible for it. Beacuse both oyo reception guys said same that is not their problem. Problem is from oyo's end. I waste my whole day which i planned everything spoiled due to these problems also waste my money. Now please look into the matter and reslove the issue

Regards
Pankaj sharma
[protected]
[protected]@gmail.com