Oyo Rooms — denied to provide room and online payment deducted

Rakesh96Er

from Hyderabad, Telangana

Address:

430, Near Om Plaza, Sant Nagar, East of Kailash, New Delhi, Delhi, 110065

Dear oyo team,

I had booked a room in oyo 22977 hotel alpine, kurukshetra on[protected], for which i have paid rs. 579 through online in advance (Before check in).

When my guest went to the hotel, front office team directly denied to provide the room and said they have discontinued the service with oyo. After that i called on your customer care team and they just wasted my 1 hr in just transferring the calls from one person to another. After that my guest had to stay in another hotel completely arranged by us.

Is this the service you provide to customers, being one of the largest and well known app for online hotels?? Looking forward to hear from you and i want refund of my rs. 579 asap. Else i'ii be left with the option to take some strict action. Reach me at below email id.

Booking confirmation attached

Yours customer,
Rakesh jha
Rakesh. [protected]@gmail.com

+1 photos

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2019

OYO Rooms Customer Care's response Hi Rakesh, We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you at the earliest.

Regards,
Team OYO

Aug 23, 2019

Updated by Rakesh96Er Sir,
I have not yet received any calls or email from OYO team. I hope you all are serious about my concern. Looking forward to hear from you by this week only.

Regards,
Rakesh Jha