Oyo Rooms — deposit refund not received

Address:

Mount Road, Chennai, Tamil Nadu, 600002

I had occupied the room in blr1366 bannerghatta road, #6, 3rd cross rd, muthurayya swamy layout, hulimavu on 31st may 2019 ~ 10 pm. I paid the advance amount of rs 5499 and also room rent on 5th june 2019 for the month of jun’19. Due to health issues i vacated the room and left to my home town on 6th june 2019 itself after handing over the keys and informing my onsite stay supervisor – mr varun and mr sangamesh. I was told the refund will be issued by 15th july 2019. I have been following up with both varun and sangamesh regarding the refund amount. They had informed me about the mail being sent to ops team and refund team. But today on the conversation i was told by the customer service executive that i have to send the mail from the registered mail id stating that i have vacated the room.

I have been following up with them since 23rd july 2019. Later on they gave me the contact details of naveen ops manager. I have been in touch with him since 12th august 2019.

Till date the issue is unresolved. They are not even picking the calls now.

Details - booking id 13930, ticket no 32721

Can this be attended to on priority pls.