[Resolved] Oyo Rooms — double payment

[Resolved] Oyo Rooms — double payment

H Harish RAMANNA from Bengaluru, Karnataka

Harsh kumar have booked hotel on 1 aug. 2017 my booking was confimed by booking no. Ueac6107 at oyo 1736 hotel de castle inn chennai. I have made payment by debit card on 3rd aug on their swapping machine, but it showed time out but i got message but they told me that the payment had not been received by hotel. So i made cash payment. After two days had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 6540.. Mobile no [protected] Given the complaint to oyo peoples they not ready to solve the issues. Already 15days overed. But i personally enqiured hotel people are agreeing they had double payment Was this information helpful? No (0) Yes (0)
Sep 19, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 OYO Rooms Customer Care's response Dear Harish, We are extremely sorry to know about the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. For the same our team will get in touch with you during business hours and assist you. Regards, Team OYO Verified Support Aug 19, 2017 OYO Rooms Customer Care's response Dear Harish, We believe our team contacted you and was able to help. Do let us know for any other assistance. We'll be happy to help you. Regards Team OYO
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Comments

Infocus1

from Gurgaon, Haryana

I booked room for max hospital vaishali ghaziabad OYOROOMS14965.
Amount detected from NY credit card but booking I'd not generate.
Screen shot is attach with this complain.
I need solution. Amount not refunded .

Alok Kumar singh
Mb [protected]
Lucknow

OYO Rooms Customer Care's response, Aug 30, 2017

Verified Support

Dear Guest,

We are sorry to know this and apologise for the inconvenience caused to you. We are getting this checked and will soon get in touch with you regarding the matter.

Thanks,
Team OYO

OYO Rooms Customer Care's response, Aug 30, 2017

Verified Support

Dear Alok,

We believe our team contacted you and worked on your concern, hope the issue has been sorted now. Do let us know if you need any further assistance. We are always here for your assistance.

Thanks,
Team OYO

JithuAkhil

from Palackattumala, Kerala

Because of oyo rooms mistake.. Double payment done.. So, please refund my money now.. My name is akhil kumar and I have booked with id JMTB5019.

Rutuja Kshirsagar

Hii my name is vinod gore and my booking id is KBCD1975.at oyo homes 62074 desinger stay hingewadi.in 1oth August 2020.when i first made the payment with my debit card it shows that is was not done .then i try second time and its finally done.but after some time it shows that 2 payment are successful.and oyo message me that first payment is refundable to your account.but acttulay it was not refunde to me plzz refunde this amount to my account.when i call to costomer care they said that your amount refund is sussceful but but the amount do not refund me at my account.

OYO Rooms Customer Care's response, Sep 12, 2020

Verified Support

Hi, thank you for sharing the needful details.We will resolve the issue at the earliest. ~Joy