OYO Rooms — escalation and refund
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
Asashandsome on May 23, 2019
I had booked a room with oyo with checkin on 2nd may and checkout 4th may. After checking to the hotel nothing is like they said or claimed on web portal. So i escalate the issue to oyo escalation team and after giving all the required proof to oyo escalation team told me to check for refund and for now they agreed for 30% refund of booking amount and later they said they will update us. They send the confirmation over email. After that they refund 20% only. My refund payment is pending even after escalation mangers promise of refunding full amount. Now they disconnecting my calls/ keeping me on long hold (At least 40-45 min) even after promising the refund and also not calling back even after promising to call back with a solution. The escalation manager promised full refund after taking the approval but still i did not received 30% which they told me to refund in 7 days.
[May 23, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, May 24, 2019
Dear Guest, We really apologize for the trouble caused to you. Our relevant team will connect with you soon.
Verified SupportOYO Rooms Customer Care's response, May 25, 2019
As checked our team connected with you in regards to your concern and provided you needful resolution. Our team addressed the concern with diligence and your feedback has been registered with us. Do reach out to us for any assistance in future
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