[Resolved]  Oyo Rooms — facilities mentioned not provided, old pictures are uploaded & service is very bad in some hotels

Address:Chennai, Tamil Nadu

I have been using oyo for multiple times, last week i had a worst experience with oyo. One of the room provided was worst in all.
Ac, tv, hot water was not working, they fixed ac issue, but hot water not provided and tv no one worried after multiple time reminded. Room was not clean and its seems they cleaned month ago, after complaint they asked someone after longtime to clean. The bad and mattress, pillows was not washed and very dirty. When raised complaint, simply you will get some default message, issue taken care and fixed. But when by brother visited the same hotel after 2 days, nothing fixed, its same issue. The charges was too much for the facility, i felt bad, paid more one one night stay for some medical emergency and felt better stayed at hospital is good.
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Mar 8, 2020
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2020
OYO Rooms Customer Care's response
Hi, We at OYO would want to help you out in redressing your experience. So kindly share your booking ID or contact details so that we can get in touch with you at the earliest and try to resolve it from our end.~Dia
Jan 27, 2020
Updated by Trilok PVP
Booking ID - SXLG2705,
Verified Support
Feb 03, 2020
OYO Rooms Customer Care's response
Hi, we worked on your concern raised and addressed it for you. We again apologize for the inconvenience and assure you we'll take care of your stays in the future. Let us know for any other assistance.

Regards,
Team OYO
Complaint comments 

Comments

I booked an oyo for 6 hours, i applied the coupon which would get me 300 paytm cashback but the cashback is not initiated. Its been a month now and when i called the oyo customer care they said they dont provide cashback for 6hrs but it was not mentioned anywhere
OYO Rooms Customer Care's response, Jan 28, 2020
Verified Support
Hello,

We are very sorry to hear that. We want the absolute best experience for our guest. Kindly share with us your contact details so that we can make up for your aggravation.

Thanks & Regards
TEAM OYO

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